Job Description

Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.

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We operate on a simple principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT professional who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.

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The Role

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This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and elevate where needed — across a diverse range of SMB environments. No two days look the same.

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Day to day, you'll:

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- Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed
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- Help deploy and manage software and hardware solutions — remotely and in office
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- Communicate clearly and professionally with clients across all channels
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- Maintain detailed documentation and contribute to our knowledge base
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- Manage support tickets with professionalism and urgency
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- Travel locally to support client needs
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What We're Looking For

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The essentials:

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- 1+ years of hands‐on technical support experience,



OR a relevant qualification (Cert IV / Diploma in IT or similar) with strong hands‐on lab or home experience
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- Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals
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- Some exposure to Microsoft 365 administration
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- Excellent communication skills — you can explain technical problems in plain English
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- Self‐motivated, well‐organised, and eager to learn
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- Australian Citizen or Permanent Resident (police check required)
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- Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate‐level
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- Any exposure to Azure, Exchange, Hyper‐V, or virtualisation platforms
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- Previous MSP or IT service provider experience
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- A genuine interest in building long‐term client relationships
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What You'll Get

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Competitive salary: $65K–$85K + super, based on your experience

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Variety: Exposure to diverse technologies, industries, and client environments — you won't get bored

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Growth: Career development support, certification pathways, and senior engineers who'll invest in your development

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Mentorship: A team that wants you to succeed, not sink-or-swim

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Culture: Built on honesty, respect, and doing things properly

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📌 Client Support Engineer - MSP (Williamstown)
🏢 Outright Techologies
📍 Williamstown