CIHE Australia is a private HEI operating in North Sydney, Hurstville, Perth and Canberra. We are currently seeking to appoint a Student Support Officer for the LATAM market to join our growing team in Sydney.
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Responsibilities
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- Provide marketing advice and assistance to the senior management team, particularly for the LATAM market
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- Identify and create opportunities to develop the brand and profile of CIHE
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- Liaise with onshore and offshore education agents dealing with the LATAM market
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- Work with the student support manager to provide clear orientation and guidance to students regarding the support services available to them.
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- Where appropriate, refer students to relevant academic staff for academic support services
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- Where appropriate, refer students to external services for personal support.
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- Provides information to students about the use of the CIHE grievance procedure.
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- Provide advice to students in person via front desk operations and online.
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- Understand the importance of inclusion, equality, and diversity.
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- Provide information to students about taking care of their well-being and safety.
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- Assist in the planning for and provision of support to students with disabilities and/or additional needs.
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Selection Criteria
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- Undergraduate Qualifications in business, marketing, or related discipline
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- Knowledge of and experience in the support of international students, preferably in a higher education context
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- Qualified experience in marketing preferably in the international higher education sector
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- An understanding of the needs of students
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- Ability to work well as part of a team
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- Familiarity with the legal and regulatory frameworks governing Higher Education in Australia, especially as these relate to international students
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- A good understanding of how to respond to the needs of different stakeholders
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- Experience in quality assurance, including the monitoring, reporting on, and improvement of services.
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📌 Student Support Officer - LATAM Market (New South Wales)
🏢 CIHE Australia
📍 New South Wales
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