Job Description

Operations Coordinator – Steel Fabrication & Manufacturing

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Burndy Cable Support Systems

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Acacia Ridge, Brisbane QLD

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Production, Planning & Scheduling (Manufacturing, Transport & Logistics)

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Full time, permanent

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About us

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Burndy Cable Support Systems, part of the Phoenix Metal Group, is an established Australian manufacturer of cable support and steel fabrication products.

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From our Acacia Ridge facility, we manufacture and distribute products nationally to customers and branches. We are backed by a stable, long-standing business with a strong reputation for quality and reliability.

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Our ISO 9001-aligned operations include in-house fabrication, third-party finishing, national warehousing and interstate distribution.

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About the role

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Reporting to the Operations Manager, the Operations Coordinator connects our production, procurement, sales and distribution functions.

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You will take ownership of production documentation and coordinate the flow of jobs, orders and requisitions to help ensure customer lead times and DIFOT targets are consistently met.

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This is a genuinely broad and hands-on position. On any given day, you may be scheduling production job cards, reviewing a Bill of Materials, following up a supplier's delivery date, investigating a stock variance or quoting a bespoke manufactured component.

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The position would suit someone with practical manufacturing knowledge who enjoys solving problems, coordinating competing priorities and improving the way an operation works.

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Key responsibilities

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Production planning and documentation

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- Prepare and schedule production job cards in accordance with quality requirements.
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- Liaise daily with factory supervisors and the Production Planner regarding workflow, priorities and overdue jobs.
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- Establish and maintain the weekly production schedule.
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- Review daily production reports and ensure discrepancies are investigated and resolved promptly.
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- Work with the internal programmer and drafter to maintain accurate product data, drawings and specifications.
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Quality assurance and continuous improvement

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- Act as the site's quality champion and help build a strong culture of accountability and continuous improvement.
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- Investigate internal, supplier and customer non-conformances to identify root causes and appropriate resolutions.
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- Raise, track and close out NCRs, corrective actions and preventive actions.
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- Manage quality issues involving third-party finishers, including galvanising, powder coating and passivating.
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- Coordinate rework, supplier credits and corrective actions.
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- Maintain quality records in line with ISO 9001 requirements and support internal and external audits.
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- Report defect trends and rework costs to the Operations Manager.
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- Drive practical improvements that reduce recurring defects and failures.
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Bills of Materials,



costing and product data

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- Maintain Bills of Materials for the Burndy product range.
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- Review and update standard costs when pricing changes.
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- Assist with standard-cost roll-ups.
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- Create and advise on new part codes consistent with the existing product range.
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- Review part maintenance within the M1 ERP system, including alternate and locally manufactured products.
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Inventory and stock accuracy

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- Coordinate stock accuracy across the manufacturing and yard departments.
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- Manage cycle counts and stocktakes in accordance with the monthly plan.
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- Investigate stock variances, discrepancies and damaged products.
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- Share findings and lessons with the relevant teams.
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- Ensure critical areas of the inventory system are properly controlled and reconciled.
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Procurement, suppliers and third parties

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- Manage day-to-day relationships with third-party suppliers, including galvanisers, powder coaters, stainless-steel passivators, laser cutters and line-haul logistics providers.
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- Raise and manage purchase orders.
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- Ensure outsourced goods are returned within agreed timeframes and correctly receipted.
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- Process and reconcile creditor invoices.
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- Regularly review third-party pricing and performance and assess alternative suppliers to achieve the best cost and service outcomes.
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- Coordinate the annual machinery maintenance and calibration schedule in line with production requirements.
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Distribution, logistics and service delivery

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- Coordinate interstate sales orders and requisitions to meet DIFOT and cost targets.
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- Check orders for accurate due dates and advise plant staff of expected delays or inaccuracies.
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- Investigate and report missed DIFOT targets.
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- Monitor picking accuracy across requisitions and direct orders.
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- Coordinate project supply and direct deliveries from the national warehouse.
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- Manage delivery forecasts against project demand.
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- Coordinate external warehouses established for projects or additional storage, ensuring system records accurately reflect all stock movements.
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- Review the performance of transport providers and third-party carriers.
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- Drive continuous improvement across yard and dispatch operations, including exploring technology that can improve service delivery.
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Customer and internal support

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- Be a key point of contact for production and national distribution enquiries and product specifications.
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- Coordinate enquiries relating to bespoke products manufactured by Burndy CSS East Coast.
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- Liaise with the Burndy WA Manager to help maintain appropriate branch stock and raw-material levels.
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- Coordinate labour hire according to production and distribution requirements.
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- Maintain the Acacia Ridge training matrix and associated records.
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- Process daily timecards for payroll reconciliation and submit employee leave forms.
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Work health and safety

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- Chair the onsite OHS Committee.
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- Actively promote and participate in all aspects of workplace health and safety.
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- Encourage the reporting, investigation and documentation of hazards, incidents and accidents.
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- Help enforce approved safe-work policies, procedures and legislative requirements.
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- Use and maintain appropriate personal protective equipment.
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- Remain familiar with site emergency procedures.
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About you

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Essential

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- Experience within metal fabrication, steel or heavy manufacturing.
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- Sound working knowledge of fabrication, welding and manufacturing processes.
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- Ability to read and interpret engineering drawings.
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- Demonstrated understanding of production planning and scheduling.
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- Working knowledge of Bills of Materials, inventory control, warehousing and purchasing.
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- Robust Microsoft Excel skills.
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- Confidence using ERP or MRP business systems.
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- Excellent organisational, communication and analytical skills.
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- Proven ability to manage competing priorities and meet deadlines.
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Highly regarded

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- Formal project-management training or practical project-management experience.
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- Exposure to ISO 9001 quality-management systems.
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- Knowledge of local and overseas logistics.
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- Experience using M1 or a comparable manufacturing ERP system.
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- Previous experience in a similar manufacturing coordination role.
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Personal attributes

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To succeed in this role, you will be:

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- Highly attentive to detail, with accurate data-entry skills.
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- Organised, dependable and able to retain important information.
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- Confident managing your time and changing priorities.
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- Comfortable negotiating with suppliers and third parties.
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- Analytical and persistent when investigating problems.
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- Genuinely team-oriented, with the people skills to influence and coordinate across departments.
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What we offer

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- A permanent, full-time position with an established and stable Australian manufacturing business.
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- Genuine autonomy and variety across production, procurement, quality, inventory and logistics.
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- A convenient Acacia Ridge location with free onsite parking.
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- Easy access from the M1, Beaudesert Road and Logan Motorway.
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- A competitive salary plus superannuation.
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- A supportive leadership team.
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- The opportunity to play an important role in improving how our operation works.
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📌 Operations Co-ordinator (Queensland)
🏢 Phoenix Steel Sales
📍 Queensland