Job Description

Take ownership of IT service delivery at a large, busy school campus in Upper Coomera, with an established support team behind you and a Level 1 technician working alongside you.

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About Klearnet Solutions

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Klearnet Solutions has been supporting businesses and schools across Brisbane, Logan and the Gold Coast since 1999. We deliver everything from day-to-day support through to networking, security and cloud projects, and we pride ourselves on long-standing client relationships built on genuinely good service.

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About the role

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Based onsite five days a week, you will manage the operation of the campus ICT network and end-user computing environment, act as the Level 2/3 escalation point for the site and oversee and mentor a Level 1 onsite technician.

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This is a hands-on role with plenty of variety. One minute you might be working on server or network infrastructure, the next you are rolling out devices or helping a staff member get their classroom technology working. You will have the autonomy to run the site day to day, with the wider Klearnet team behind you when you need it.

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Key responsibilities

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- Manage the day-to-day operation of the campus ICT network and associated services
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- Oversee, mentor and coordinate the work of a Level 1 onsite technician
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- Provide advice and assistance on maximising ICT operations across the campus, including acquisition, installation, operation, maintenance, repair and replacement of equipment
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- Provide effective and efficient support to staff and students, resolving problems with computing facilities while maintaining a strong customer focus
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- Support the campus community with technical advice, instruction and assistance with electronic equipment, in line with site and manufacturer policies, guidelines and network standards
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- Assist with training staff on the effective application of ICT tools
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- Carry out regular preventative maintenance, along with routine and emergency repairs, across ICT facilities and associated equipment
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- Maintain accurate records and documentation relating to ICT support and infrastructure
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- Communicate with various stakeholders, including site leadership, vendors and external support teams, and provide technical advice when required
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About you

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- Strong technical knowledge of server hardware, configuration and networking peripherals
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- A high level of understanding of PC desktop and laptop systems, Apple iPads and printer support
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- Solid understanding of Local Area Networks and Wide Area Networks
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- Experience using remote support tools to manage servers and workstations
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- Sound working knowledge of network security and security protocols
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- Excellent communication and interpersonal skills with a strong client focus
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- Strong analytical and problem-solving skills, with the ability to research, identify and apply creative solutions
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- Able to work as part of a team, with the confidence to guide and develop a junior technician
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- Previous experience in a school or education setting will be highly regarded
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Requirements

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- A current Working with Children Check (paid Blue Card), or the ability to obtain one prior to commencement
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- Willingness to complete site-specific inductions and certifications required to administer the campus network
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Why join Klearnet

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- $80,000 per year plus superannuation
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- Stable, full-time role with consistent Monday to Friday hours
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- The autonomy of running your own site, backed by an experienced technical team
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- Ongoing training and development, including vendor certifications
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- A supportive, down-to-earth team that has been doing this for over 25 years
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📌 Level 2/3 IT Technician (onsite) (City of Gold Coast)
🏢 Klearnet Solutions
📍 City of Gold Coast