Job Description

Capital Transport is Australia's largest and fastest‐growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

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We're looking for a Transport Allocator to join our Courier Operations team. Reporting to the Courier Manager this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‐paced environment, enjoy real‐time decision‐making and are passionate about safety, compliance and service excellence — this role is for you.

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Why Join Us?

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Vibrant culture: Birthday Celebrations, social events and MORE!

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Room to grow: Ongoing training, development and real career progression

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What You'll Do:

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Allocating courier jobs efficiently to ensure deliveries are completed within agreed timeframes

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Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance

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Communicating clearly and professionally with sub‐contractors

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Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits

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Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks

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Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels

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Submitting accurate ring backs and job updates to keep customers informed of delivery progress

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Reviewing daily fatigue communications and re‐allocating work where drivers may exceed maximum hours

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Completing after‐hours handovers, including live jobs, fatigue risks and available sub‐contractors

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Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)

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Escalating incidents, near misses and safety concerns and assisting with investigations when needed

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Skills & Experience:

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Strong communication and decision‐making skills

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High attention to detail and ability to manage competing priorities

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Confidence working in a live operational workplace

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Previous dispatch, transport or logistics experience highly regarded - but not essential

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Full Australian working rights

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📌 Transport Allocator (Queensland)
🏢 Capital Transport
📍 Queensland