Job Description

Company Description

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Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our rapid-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it. This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly.

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Job Description

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- Oversee the smooth and efficient daily operation of the Front Desk
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- Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
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- Supervise, support, and motivate team members to meet brand service standards and procedures
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- Communicate effectively with the General Manager on all aspects of guest services and operations
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- Manage shift handovers to ensure continuity and clarity across the team
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- Manage Accounts Receivable, ensuring timely follow-up and accuracy
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- Assist with rostering,



balancing operational needs with labour efficiency
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- Complete regular stocktakes and monitor inventory levels
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- Provide support with end of month processes, reporting and administration
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Qualifications

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- Previous experience in an Assistant Manager or similar leadership role
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- A genuine passion for customer service and creating memorable guest experiences
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- Ability to multitask in a fast-paced environment
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- Strong problem-solving skills with a proactive mindset
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- Confident leadership style with a hands-on approach
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- Strong communication and organisational skills
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- Experience with Opera Cloud (desirable but not essential)
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Additional Information

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- Overnight availability is required for this role
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- On-site living options are available
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- Access to the Accor Heartist Perks Card, offering discounted accommodation and food & beverage worldwide
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- Ongoing learning and development through the "Learn Your Way" Academy
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📌 Assistant Manager (Queensland)
🏢 Accor
📍 Queensland