Job Description

Job Description: Sales & Office Administrator

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Location: [Bankstown/Hybrid work week]
n Employment Type: Full-time

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About Us

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We are a fast-growing hybrid publishing company that partners with authors to bring high-quality books to market. Combining traditional publishing expertise with innovative publishing solutions, we help writers publish professionally while maintaining creative control. As a startup, we value initiative, adaptability, collaboration, and a customer-first approach.

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About the Role

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We are seeking an organised, proactive, and customer-focused Sales & Office Administrator to support our sales operations and day-to-day office functions. This role is ideal for someone who enjoys working across multiple areas of the business, building relationships with clients, and helping a growing company operate efficiently.

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You'll be the first point of contact for prospective and existing authors, assist the sales team throughout the customer journey, maintain accurate records, and ensure smooth administrative operations.

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Possessing a love of books will really help you in this role.

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Key Responsibilities

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Sales Administration

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- Respond to enquiries from prospective authors via phone, email, and online channels.
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- Qualify leads and schedule consultations for publishing consultants.
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- Prepare proposals, quotes, contracts, and sales documentation.
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- Maintain accurate customer records in the CRM system.
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- Follow up with leads and existing clients to support the sales pipeline.
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- Track sales activity and prepare weekly and monthly reports.
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- Coordinate onboarding of new authors after contracts are signed.
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Office Administration

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- Manage general office administration and correspondence.
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- Coordinate meetings, appointments, and calendars.
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- Organise digital filing systems and maintain company records.
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- Order office supplies and liaise with external suppliers.
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- Assist with invoicing,



payments, and basic bookkeeping support.
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- Support the leadership team with administrative tasks and special projects.
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Customer Service

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- Provide exceptional service to authors throughout their publishing journey.
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- Answer enquiries promptly and professionally.
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- Coordinate communication between authors and internal teams, including editorial, design, production, and marketing.
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- Help resolve client queries efficiently and positively.
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General Responsibilities

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- Contribute to improving internal processes and workflows.
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- Assist with marketing events, webinars, book launches, and author events when required.
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- Support a collaborative, positive, and growth-focused workplace culture.
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- Undertake additional administrative duties as required in a startup environment.
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About You

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Essential Skills & Experience

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- Previous experience in sales support, office administration, customer service, or a similar role.
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- Excellent written and verbal communication skills.
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- A love of books
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- Strong organisational and time-management abilities.
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- High attention to detail.
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- Proficiency in Microsoft Office and Google Workspace.
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- Experience using CRM systems.
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- Ability to manage multiple priorities in a fast-paced environment.
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- Professional, friendly, and customer-focused approach.
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Desirable

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- Experience in publishing, media, education, or other creative industries.
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- Familiarity with project management software such as Asana, Trello, or Monday.com.
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- Basic bookkeeping or invoicing experience.
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- Experience working in a startup or small business.
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What We Offer

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- Prospect to join a growing and innovative publishing company.
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- A varied role with opportunities for professional development.
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- Hybrid working arrangements.
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- Collaborative and supportive team culture.
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- The chance to make a meaningful impact in a startup environment where your ideas are valued.
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📌 Office and Sales Administrator (New South Wales)
🏢 Hembury Books
📍 New South Wales