Job Description

About AC3

n

At AC3, our purpose is to make technology real. That means helping customers cut through complexity and apply technology in ways that deliver practical, measurable outcomes.

n

We are looking for a SIAM Solution Architect to join our SIAM Practice in Sydney. This is a customer-facing role that sits across pre-sales, consulting, solution design and delivery support.

n

You will work with customers, sales, consulting, partners and internal technical teams to shape IT service solutions that are relevant, sustainable and deliverable.

n

You will suit this role if you can move comfortably from business problem to technical design, from stakeholder conversation to proposal content, and from architecture thinking to hands-on delivery support when the engagement needs it.

n

What you will do

n

n
- Design SIAM and IT service solutions that solve real customer challenges and support business strategy.
n
- Lead technical and SME qualification, scoping, estimation, design and architecture for new and existing opportunities.
n
- Develop proposal and tender content, including scope, solution approach and pricing input.
n
- Create technical designs, artefacts and documentation that support smoother operations, better tooling and improved service maturity.
n
- Contribute to AC3 productised services, delivery methodologies and reusable pre-sales artefacts.
n
- Partner with customer stakeholders as a trusted advisor on SIAM strategy and service design.
n
- Mentor others, share knowledge and contribute to the wider AC3 community of practice.
n

n

What you will bring

n

n




- 10+ years as an IT industry participant, with at least 5 years across a broad range of technology streams.
n
- Experience in customer-facing consulting and/or pre-sales roles.
n
- Strong IT Service Management or Enterprise Service Management experience.
n
- Experience translating business challenges into suitable technical, service or specialised solutions.
n
- Confidence working with senior business and technical stakeholders.
n
- Robust design artefact, technology strategy, proposal and tender contribution experience.
n
- Excellent written and verbal communication, including report writing and technical documentation.
n
- ITIL Foundation v3 or later, SIAM Foundation or higher, and ServiceNow sales/pre-sales certification.
n

n

Nice to have

n

n
- Managed Services Provider, Systems Integrator or consulting experience.
n
- Cloud-native architecture experience across public cloud, PaaS, IaaS, REST APIs, microservices or open-source platforms.
n
- Working knowledge of ServiceNow ITSM, ITBM, ITOM, HRSD, CSM, SecOps, IRM or PA.
n
- ITIL Intermediate or higher, Agile or DevOps certifications.
n

n

Why AC3

n

AC3 is a place for people who want to do meaningful work without the nonsense. We value people who Work Wise, Work Humble and Work Honest.

n

You will be trusted to bring your expertise, challenge the status quo and help customers get real value from their technology investment.

n

If you are a practical architect who can connect commercial context, service design and technical delivery, we would like to hear from you.

#J-18808-Ljbffr

📌 SIAM Solution Architect (New South Wales)
🏢 AC3
📍 New South Wales