Job Description

Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.

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Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Care Partner who is responsible for the provisioning of high-quality case management, support planning, and care coordination services across all home care program types (including SAH and CHSP).

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Key Responsibility Areas:

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- Deliver Home Care Services Ensure all programs comply with internal policies, legislation, standards, OH&S; requirements and risk management procedures.
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- Person-Centred Assessment & Care Planning Conduct comprehensive and initial assessments, determine priority of need, develop client-centred care plans and consumer budgets, and complete mandatory reviews.
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- Case Management & Client Support Provide information, advice and referrals to support client/carer choice, autonomy and access to appropriate services while protecting privacy and rights.
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- Care Coordination & Escalation Coordinate services, manage changes in client circumstances, elevate urgent issues, and consult with the Team Leader when required.
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- Data, Documentation & Reporting Maintain accurate and timely records, ensure high-quality data entry into client management systems, and meet payroll, finance and reporting deadlines.
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- Compliance & Risk Oversight Monitor adherence to policies and guidelines,



identify and manage risks, and document incidents according to organisational procedures.
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- Skilled Practice & Development Apply ethical decision‐making, work within professional scope, participate in performance reviews, maintain professional knowledge, and engage in continuous improvement.
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- Clinical Responsibilities Provide clinical assessments and care planning for complex clients, offer clinical guidance to non-clinical staff, conduct clinical risk assessments, and contribute to best‐practice clinical frameworks.
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Qualifications & Experience:

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- Tertiary qualification and experience in Allied Health, Nursing, Social Work, or a related field and relevant experience in case management evidenced.
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- Good computer & verbal skills, with competence in MS Office and Client Management applications.
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- Experience in assessment and development of care plans & setting and management of consumer budgets
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- Experience in provision of case management to consumers with complex needs
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- Understanding of Consumer Directed Care principles and Aged Care Reforms.
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- Familiarity with community aged care services and referral pathways
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- Demonstrated commitment to high quality customer service & Sound networking skills along with needs and issues of older people from CALD background and their carers;
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- Ability to work autonomously and in team as well; sound time management skills and ability to prioritise to meet competing demands
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- Valid NSW Drivers licence and access to own vehicle
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📌 Care Partner (Burwood)
🏢 Multicultural Care
📍 Burwood