Job Description

Sailun Tyres Australia is seeking a driven and commercially minded National Service Network Development Manager – Fleet to lead the expansion and optimisation of our fleet service network across Australia. This is a pivotal role focused on building capability, strengthening partnerships, and delivering a high-performing service proposition for fleet customers and service agents.

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The Role

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In this national role, you will be responsible for developing and managing a robust, high-quality service network that supports Sailun's growing Fleet business. You will work closely with service providers, fleet operators, and internal stakeholders to ensure operational excellence, consistency, and customer satisfaction.

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Key responsibilities include:

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- Identifying and securing new business opportunities to expand the Fleet service footprint with high-quality service providers
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- Coaching and developing service agents on operational best practices and performance standards
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- Negotiating mutually beneficial outcomes for both Fleet accounts and service partners
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- Optimising service propositions to improve efficiency for both agents and fleet customers
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- Managing and resolving service agent and customer disputes in a timely and professional manner
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- Developing and delivering training programs for service agents and fleet operators
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- Establishing and maintaining service level agreements (SLAs) and service standards
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- Building and managing service agent quality reporting frameworks
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- Leading the development and ongoing enhancement of the Sailun Fleet Management Service Proposition
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About You

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You are a proactive,



relationship-driven professional with a strong operational mindset and a passion for delivering results. You thrive in a dynamic environment and are comfortable working autonomously while influencing a broad range of stakeholders.

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You will bring:

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- Experience in fleet services, automotive, transport, or a similar operational environment
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- A track record of managing subcontractor, dealer, or service partner networks
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- Strong leadership capability with a focus on coaching and developing partners
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- Proven ability to influence and negotiate with stakeholders ranging from small business owners to corporate accounts
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- A strong commitment to safety, quality, and customer service excellence
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- Excellent organisational and problem-solving skills
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- Confidence in delivering training and managing reporting systems
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- A self-motivated, action-oriented approach with the ability to manage your own schedule effectively
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Skills & Qualifications

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- Highly analytical with strong attention to detail
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- Well-organised and capable of managing multiple priorities
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- Autonomous and a self-starter
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- Strong cross-functional collaboration skills (internal and external)
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- Comfortable communicating across functions, regions, and levels of seniority
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- Proficient in Microsoft Office
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- A cooperative team player
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Why Join Sailun Tyres Australia?

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This is an opportunity to play a key role in shaping a growing national fleet service network within a global tyre brand. You'll have the autonomy to make an impact, build strong industry partnerships, and contribute to a high-performance culture focused on innovation and customer outcomes.

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📌 National Service Network Development Manager - Fleet (Victoria)
🏢 Sailun Group
📍 Victoria