Job Description

We're seeking an experienced hotel/resort Reception Supervisor to join our small team at Rolling Surf Resort - Caloundra. This is a hands‐on role and we require someone who is exceptionally organised, and takes pride in delivering outstanding guest experiences. You'll be a key support to Resort linking all departments to help ensure daily operations run smoothly while maintaining high service standards.

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We're looking for someone who takes initiative, leads by example, and sees what needs to be done without being asked.

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What you'll bring:

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- Previous hotel or resort reception experience
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- Strong organisational and time-management skills
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- The ability to take ownership and work independently
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- Confidence supporting and guiding team members when required
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- Excellent customer service and communication skills
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- Experience with reservation systems (Resly experience highly regarded)
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- Flexibility to work weekends and wide-ranging shifts
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- Work in a stunning resort location at a beautiful property
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- Be part of a close-knit and supportive team
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- Enjoy a role with variety, responsibility, and autonomy
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- Make a genuine impact on both guest experiences and daily operations
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If you're someone who sees what needs to be done and gets it done, we'd love to hear from you.

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Australian work rights are required for this position.

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📌 Guest Service Supervisor (Caloundra)
🏢 Rolling Surf Resort
📍 Caloundra