Job Description

Overview

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Connecting clients to markets – and talent to opportunity

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With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

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At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

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Responsibilities

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Primary duties will include:

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- Being part of a team dedicated to handling all aspects of the customer experience
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- Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
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- Trade research/Quotes
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- Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
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- Place Spot FX, CFD's, Commodity and Equity trades, provide quotes
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- Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
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- Work in a quick-paced and dynamic environment by assisting clients and delivering solutions-focused results
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- Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
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- Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
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- Excellent consultative, rapport-building, listening and communication skills
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- Demonstrate a positive and professional image at all times
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Qualifications

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- Good mathematical, analytical and problem-solving skills
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- Strong attention to detail with emphasis on accuracy and timeliness
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- Excellent listening, written, and verbal communication skills
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- Approachable, flexible, dependable, and conscientious
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- Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
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- Demonstrates self-confidence and the ability to maintain composure in difficult situation
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- Bilingual in Mandarin and fluency in English is a MUST
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- Welcome Fresh graduates
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📌 Client Management Associate (Bilingual Mandarin) (New South Wales)
🏢 StoneX Group
📍 New South Wales