Job Description

Job Type: Permanent position | Full time position

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Job Description

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About the Company VDAS Foods Pty Ltd operates The Hatter & The Hare, a well-established hospitality and retail food business located in Bayswater, Victoria. The business offers a unique combination of café dining, patisserie products, high-tea experiences, event services and online retail sales of cakes, desserts and gift vouchers.

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The company is committed to delivering high-quality food, beverages and customer service through cutting-edge products and a distinctive customer experience. Serving a large and diverse customer base, VDAS Foods Pty Ltd manages both in-store and online retail operations, focusing on business growth, operational excellence, inventory management, staff development and maintaining strong customer relationships within the local community

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About the role

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We are seeking an experienced Retail Manager to take full operational ownership of our retail store, team, and supporting operations. This is a genuine management role suited to someone who wants to lead, build, and be accountable for outcomes. Job Description Position: Retail Manager Location of

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Work: 1/21 Scoresby Road, Bayswater, Vic- 3153 Employment Type: Permanent, Full time Salary Range: $75,000 to $85,000 plus guaranteed superannuation Duties and Responsibilities

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- Plan, organise and oversee the daily retail operations of the café, patisserie, cake shop, high-tea service and online ordering platform.
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- Determine product range, merchandising displays and stock levels for cakes, pastries, desserts, beverages, gift vouchers and retail merchandise in line with customer demand and seasonal trends.
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- Develop and implement purchasing strategies, negotiate with suppliers, and ensure the timely procurement of food ingredients, packaging materials, beverages and retail products.
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- Monitor inventory levels, coordinate stock control procedures, conduct stocktakes and minimise wastage and shrinkage.
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- Formulate and implement pricing,



promotional and marketing strategies to maximise sales, profitability and brand awareness across in-store and online channels.
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- Coordinate advertising campaigns, social media promotions, seasonal product launches, special events and high-tea packages to increase customer engagement and revenue.
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- Analyse sales reports, customer trends and business performance data to identify growth opportunities and improve operational outcomes.
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- Prepare and monitor budgets, control operational expenses and implement strategies to achieve revenue and profit targets.
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- Maintain accurate records of sales, stock movements, supplier transactions, financial performance and retail operations.
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- Recruit, train, roster, supervise and evaluate retail and customer service staff, ensuring appropriate staffing levels and performance standards.
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- Lead and motivate team members to deliver exceptional customer service and maintain
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The Hatter & The Hare's brand standards and customer experience.

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- Handle customer enquiries, feedback and complaints, resolving issues promptly to maintain high levels of customer satisfaction and repeat business.
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- Coordinate online sales operations, order fulfilment processes, delivery arrangements and customer communication relating to cake and dessert orders.
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- Ensure compliance with workplace health and safety, food safety, consumer protection and company operational policies and procedures.
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- Liaise with owners, senior management, suppliers and external service providers to support business development initiatives and continuous operational improvement
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Skills, experience and education required

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- Diploma or higher qualification in Retail Management, Business Administration or related field.
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- Minimum 1 year full-time relevant experience as a Retail Supervisor or Retail Manager.
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- Strong leadership and staff management skills.
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- Inventory and purchasing management experience.
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- Financial and sales reporting capability.
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- Customer service excellence.
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- Knowledge of food safety and WHS compliance.
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- Strong communication and problem-solving skills.
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📌 Retail Manager (Williamstown)
🏢 SMARTRONIX
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