Job Description

SNS MIGRATION AND EDUCATION SERVICES – Sydney CBD NSW

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SNS Migration & Education Services
n Sydney CBD, Sydney NSW
n Full-time
n $60,000–$65,000 per annum plus superannuation and performance-based incentives

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Migration Agent Assistant

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SNS Migration & Education Services
n Sydney CBD, Sydney NSW
n Full-time
n $60,000–$65,000 per annum plus superannuation and performance-based incentives

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About Us

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SNS Migration & Education Services is a growing migration and education consultancy located in Sydney CBD.

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We are seeking a motivated, professional and detail-oriented Migration Agent Assistant to provide administrative and case-support services to our Registered Migration Agents.

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This position is suitable for someone passionate about migration, international education and client service who wants to build a long-term career in the industry.

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About the Role

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You will work under the direction and supervision of our Registered Migration Agents, assisting with client-file administration, document collection, draft forms, skills-assessment matters and general office operations.

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This is an administrative support position. The successful candidate will not independently provide immigration assistance, migration advice or legal advice unless separately authorised to do so under Australian law.

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Key Responsibilities

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Under the direction and supervision of a Registered Migration Agent, you will:

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- Collect, organise and maintain documents for visa and skills-assessment matters.
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- Conduct initial administrative client intake and record factual information.
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- Create and maintain client files, file notes, checklists and compliance records.
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- Enter client-provided information into draft forms for review and approval by the supervising Registered Migration Agent.
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- Provide administrative assistance with Form 956, service agreements, authority forms, statement of services and related documents.
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- Prepare draft correspondence using approved templates and instructions.
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- Follow up with clients regarding outstanding information and documents.
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- Communicate administrative updates and information approved by the Registered Migration Agent.
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- Schedule consultations, appointments and follow-up activities.
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- Monitor deadlines and bring important dates to the Registered Migration Agent's attention.
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- Undertake internal administrative research as directed, without providing findings or migration advice directly to clients.
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- Liaise with clients, education providers and internal team members on administrative matters.
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- Maintain accurate records in the company's client-management and document-management systems.
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- Prepare spreadsheets, reports and operational data using Microsoft Excel.
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- Protect confidential client information and comply with privacy, record-keeping and company procedures.
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- Refer all questions about visa options, eligibility, migration strategy, application risks and prospects of success to a Registered Migration Agent.
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- Perform other reasonable administrative and operational duties.
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All substantive immigration assistance, recommendations, representations and final application decisions will be provided or approved by a Registered Migration Agent.

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Professional and Regulatory Boundaries

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Unless separately registered or legally authorised, the successful candidate must not:

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- Provide immigration or legal advice.
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- Recommend a visa type or migration pathway.
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- Assess a person's visa eligibility or prospects of success.
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- Interpret migration legislation, regulations or policy for a client.
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- Independently prepare, finalise, approve or lodge a visa application.
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- Make representations to the Department of Home Affairs or another authority as a migration agent.
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- Quote or charge professional fees for immigration assistance.
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- Represent themselves as a Registered Migration Agent.
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- Use another person's Migration Agent Registration Number as their own.
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- Provide substantive answers to migration-related enquiries without approval from the supervising Registered Migration Agent.
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About You

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The successful candidate will have:

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- A minimum of one year's experience in migration, international education, legal services, administration or a related professional environment.
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- Robust attention to detail and excellent organisational skills.
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- Good written and verbal English communication skills.
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- The ability to handle confidential and sensitive client information professionally.
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- Strong computer, file-management and document-management skills.
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- Advanced Microsoft Excel skills for reporting, data management and analysis.
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- The ability to follow instructions and work within clearly defined professional boundaries.
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- The ability to manage competing priorities in a fast-paced environment.
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- A positive attitude, willingness to learn and strong work ethic.
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- A commitment to accuracy, ethical conduct and professional client service.
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- A desire to grow with the company over the long term.
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- Valid Australian working rights.
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Previous migration or international education experience will be highly regarded.

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What We Offer

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- A full-time position in Sydney CBD.
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- A salary of $60,000–$65,000 per annum plus superannuation.
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- Performance-based incentives assessed against administrative accuracy, productivity, compliance, teamwork and quality of client service.
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- Training, supervision and support from experienced Registered Migration Agents.
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- A supportive and professional team environment.
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- Exposure to a variety of migration, skills-assessment and education matters.
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- Professional development and career-growth opportunities within a growing business.
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📌 Migration Agent Assistant (New South Wales)
🏢 SNS Migration and Education Services
📍 New South Wales