Job Description

Sales & Operations Coordinator (Apparel & promotional products)

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Based in Kingsgrove, Supreme Teamwear designs and supplies premium custom apparel, uniforms, teamwear and promotional products to clients throughout Australia.

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We're transitioning from a successful owner-operated business into a professionally managed organisation with ambitious growth plans, and we're looking for outstanding people who want to grow with us.

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About Supreme Teamwear

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Based in Kingsgrove, Supreme Teamwear designs and supplies premium custom apparel, uniforms, teamwear and promotional products to clients throughout Australia.

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We're transitioning from a successful owner-operated business into a professionally managed organisation with ambitious growth plans, and we're looking for outstanding people who want to grow with us.

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The Role

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Reporting directly to the Managing Director, you'll become the central point connecting our customers, production team, suppliers and internal business systems.

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Your ability to keep customers informed, coordinate multiple moving parts and maintain exceptional attention to detail will directly influence customer satisfaction, operational efficiency and business growth.

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Key Responsibilities

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Customer Experience

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- Manage the customer journey from first enquiry through to delivery.
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- Build strong, long-term relationships with customers.
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- Provide proactive updates throughout the production process.
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- Deliver exceptional customer service that exceeds expectations.
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Sales Support

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- Respond promptly to customer enquiries.
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- Qualify opportunities and prepare professional quotations.
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- Follow up quotations and nurture customer relationships.
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- Identify opportunities to grow existing accounts.
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Order Coordination

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- Coordinate customer onboarding.
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- Gather artwork, branding requirements and order information.
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- Ensure production handovers are complete and accurate.
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- Liaise with suppliers and internal production teams.
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Operations & Systems

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- Maintain accurate CRM records.
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- Manage workflow within ClickUp.
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- Process routine Shopify and trade account administration.
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- Assist with supplier returns and production coordination.
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- Support KPI reporting and ongoing process improvements.
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- Complete routine Xero administration tasks.
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About You

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You'll be someone who enjoys taking ownership and takes pride in delivering exceptional service.

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You'll ideally have:

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- 3-5+ years' experience in Client Services, Sales Support, Internal Account Management or Operations Coordination.
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- Outstanding communication and relationship-building skills.
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- Strong organisational skills with exceptional attention to detail.
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- Experience using CRM and workflow management systems.
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- The ability to manage multiple priorities in a quick-paced environment.
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- A proactive mindset and a natural ability to solve problems.
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- Strong commercial awareness and a genuine customer-first approach.
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Experience within custom apparel, manufacturing, uniforms or promotional products would be advantageous but isn't essential.

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What We Offer

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- $75,000-$85,000 salary + 12% Super, based on experience.
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- Annual performance bonus based on clear and achievable KPIs.
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- Genuine long-term career progression within a growing business.
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- Direct mentoring from the Managing Director.
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- A supportive, professional and future-focused team environment.
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- The opportunity to make a meaningful contribution to the growth of the business.
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Location

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Kingsgrove, Sydney

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This is a full-time, office-based role.

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📌 Sales & Operations Coordinator (Apparel & promotional products) (New South Wales)
🏢 Supreme Teamwear
📍 New South Wales