Job Description

Neighbourhood Trades is a successful, fast-growing multi-trade business operating established Plumbing, HVAC, and Electrical divisions across Melbourne and surrounding areas.

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We've built a strong reputation through quality service, reliable systems, and a committed team. As we continue to grow, we're investing heavily in our people, technology, and processes - and we're looking for the right person to grow with us.

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Neighbourhood Trades is a successful, quick-growing multi-trade business operating established Plumbing, HVAC, and Electrical divisions across Melbourne and surrounding areas.

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We've built a strong reputation through quality service, reliable systems, and a committed team. As we continue to grow, we're investing heavily in our people, technology, and processes - and we're looking for the right person to grow with us.

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The Opportunity

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Reporting to our Business Manager, you'll also work closely with our Director and Dispatch Manager, acting as the link between leadership, dispatch, and our CSR team.

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You'll help keep the office organised, support and coordinate the administration team, manage priorities, and make sure important tasks, customer follow-ups, and daily processes don't fall through the cracks.

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This isn't a role where you'll be sitting around waiting to be told what to do. We're looking for someone who takes ownership, thinks ahead, and enjoys being at the centre of a busy business.

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What You'll Be Doing

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- Coordinating daily priorities and workloads across the CSR team
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- Supporting the team with customer enquiries, complaints, and escalations
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- Completing end-of-day invoicing, payments, receipts, and sales reconciliation
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- Monitoring KPIs, reports, outstanding tasks, and customer follow-ups
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- Supporting dispatch and scheduling during busy periods
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- Managing shared inboxes, customer correspondence, warranties, and reviews
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- Assisting with staff onboarding, vehicle servicing, equipment records, uniforms, and PPE
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- Maintaining accurate information within ServiceTitan
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- Helping improve and implement recent systems and processes
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- Providing day-to-day support to the Business Manager, Dispatch Manager, and Director
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About You

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You'll be a excellent fit if you:

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- Have experience in administration, customer service, office coordination, or team leadership
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- Are confident coordinating people and priorities
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- Take ownership and follow tasks through to completion
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- Are organised, calm under pressure, and comfortable in a fast-moving environment
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- Communicate clearly and confidently with both customers and management
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- Are comfortable working with reports, KPIs, numbers, and business systems
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- Bring energy, accountability, and a strong work ethic
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Experience within trades, construction, field services, or ServiceTitan would be highly regarded, but isn't essential.

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What's in It for You

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- Competitive salary based on experience
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- Career Development & Growth within
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- Real responsibility and the opportunity to make the role your own
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- Friday Fun-Lunch (we are foodies around here)
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- Access to the best systems & efficiencies.
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- A modern, newly renovated office.
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📌 Business Administrator (Victoria)
🏢 Neighbourhood Plumbing
📍 Victoria