Job Description

Trawool Estate is looking for a passionate, hands-on Guest Service Supervisor to join our team and help deliver an exceptional guest experience across the Estate.

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Set amongst the natural beauty of the Goulburn Valley, Trawool Estate is a destination combining luxury accommodation, food, wine, events and genuine country hospitality.

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This is an opportunity for someone ready to take the next step in their hospitality career — someone who loves being on the floor, enjoys building relationships with guests and is equally comfortable leading a shift, solving a problem or jumping in wherever the team needs them.

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The role

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Working closely with the Estate's management team, you'll help oversee the day-to-day guest experience across accommodation, food and beverage and events.

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You'll be responsible for:

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Leading and supporting the guest services team during shifts

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Delivering warm, polished and genuine hospitality

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Supporting reception, check-in and check-out operations

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Supervising restaurant, bar and event service when required

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Handling guest requests and resolving issues confidently

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Coordinating between accommodation, housekeeping, kitchen and F&B; teams

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Maintaining presentation and service standards throughout the Estate

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Assisting with staff training, development and daily briefings

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Opening and closing the property and completing relevant shift procedures

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Identifying opportunities to improve the guest experience

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Leading by example and being prepared to get your hands dirty

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About you

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We're less interested in a perfect CV and more interested in finding the right hospitality person.

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You'll ideally have:

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Previous experience in hotels, restaurants, resorts or quality hospitality venues

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Experience supervising or leading a team

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Strong communication and organisational skills

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Confidence dealing directly with guests

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A genuine interest in food, wine, travel and hospitality

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A calm, solutions-focused approach when things don't go to plan

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High presentation standards and attention to detail

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Availability across a versatile hospitality roster, including weekends

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Experience with hotel PMS and reservation systems is advantageous, but training can be provided.

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Most importantly, you're someone who notices the details, takes ownership and genuinely enjoys making people feel welcome.

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This isn't a role where you'll spend your days sitting behind a desk. You'll become an important part of a growing destination property, working across multiple areas of the Estate and gaining exposure to accommodation, restaurants, events and hotel operations.

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For the right person, there is genuine opportunity to grow into a broader management role as the Estate continues to develop.

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If you're an ambitious hospitality professional looking for your next step, we'd love to hear from you.

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📌 Guest Service Supervisor (Williamstown)
🏢 The Trawool Estate
📍 Williamstown