Job Description

Scheduling and Administration Allrounder: Aged & Disability - Community Care

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Care to Care is recruiting for an experienced Scheduling/Administration Allrounder to join our team in this full-time role. The role is based in Cannon Hill.

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Join a fast growing, locally owned and operated company

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Enjoy a challenging role with plenty of variety and reward

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Become part of a strong, multi-disciplinary team

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Make a meaningful contribution to our community

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The successful candidate will be a strong communicator, comfortable with managing client expectations and confident speaking with people from all walks of life. Your administrative experience will have provided you with a flexible, but systematic approach to your work. With a keen eye for detail, and the ability to prioritise and problem solve under pressure, you thrive on the challenge of filling shifts.

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About the Organisation:

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Care to Care is a registered NDIS & approved HCP provider, delivering in-home assistance to Aged and Disabled clients, enabling them to live their lives independently in their own homes. We pride ourselves on our personalised delivery of high quality services.

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You will experience a pleasant working environment, led by passionate and involved owners. You'll be surrounded by people who love what they do and enjoy making a positive impact on the lives they touch.

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Be part of the scheduling team:

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- Develop and manage care service schedules, considering each client's individual needs and matching with support workers' skills and geographical locations
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- Arrange replacement staff to cover sick and annual leave,



and planned or unplanned absences and ad hoc shift changes
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- Ensure compliance, cost optimisation as well as a focus on client and support worker satisfaction
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- Receive client feedback, enquiries and complaints, and respond as required
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- On-call: shared across the team, on a rotational roster (remunerated separately)
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- Administrative activities, using the Care Management System
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Supporting our Admin team:

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- Providing customer service to internal and external stakeholders by phone, email and in person
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- Any other administrative tasks
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Key requirements:

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- Ideally, 3+ years' experience in service coordination, scheduling/rostering –with multiple Client Management Systems/software applications
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- Experience with scheduling mobile workers in the in-home/community care workplace
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- Working knowledge of SCHADS and Nurses Awards will be beneficial
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- Ideally, working knowledge of HCP and NDIS programmes
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- Ability to prioritise, coordinate and resolve enquiries/rescheduling in a high‐pressure environment
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- Proactive and logical problem‐solving skills with high attention to detail
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- Excellent interpersonal, telephone and collaboration/influencing skills
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- Excellent time management skills and a sense of urgency
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- Strong client service focus – must be a team player
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- Experience in office administration, including advanced computer skills (Outlook, Word, Excel)
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- We offer a competitive remuneration package, in line with qualifications and experience under the relevant award with an additionalabove-award premium. On‐call is remunerated in addition.
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📌 Scheduling and Administration Allrounder: Aged & Disability - Community Care (Queensland)
🏢 Care to Care
📍 Queensland