Job Description

Credeq Australia Pty Ltd (ABN 39 625 083 810; AFSL 568636) is a specialist Managing General Agent operating across four product lines: Surety, CommBonds, Construction Warranty Insurance and Deposit Bonds (Deposit Power).

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Role Purpose

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The Customer Success Manager play a critical role in frontline connection between us and our customers including brokers, partners, and direct applicants.

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You'll guide them through the application journey with clarity, urgency and care. With a proactive mindset, you'll help ensure a smooth, positive experience at every step, while also identifying ways to continuously improve how we support and delight our customers.

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This is a fast-paced, high-impact role, perfect for someone who thrives under pressure and is excited by the idea of helping people secure their homes.

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This is a fantastic opportunity to grow your career in financial services with a supportive, close-knit team committed to innovation and customer success.

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Key Responsibilities

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- Deliver exceptional service across phone and email, handling enquiries with speed, empathy, and expertise.
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- Guide customers and brokers through the deposit bond process from start to finish.
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- Conduct due diligence searches to ensure compliance with underwriting policies.
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- Manage and follow up on applications with a strong sense of ownership and urgency.
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- Collaborate cross-functionally with internal teams to optimise customer outcomes.
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- Identify roadblocks or inefficiencies and help improve internal processes and customer journeys.
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About You

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You're a customer champion with a natural ability to connect, communicate,



and build trust. You take pride in solving problems and are comfortable juggling multiple priorities in a dynamic environment. Whether it's helping someone navigate their first property purchase or ensuring a broker feels supported, you're driven by outcomes and fuelled by purpose.

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Skills and Experience

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- 2+ years in a customer-facing, phone-based role within banking, lending, mortgage broking, or financial services.
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- Strong communication skills — clear, warm, confident — both written and verbal.
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- Highly organised, with excellent time management and ability to prioritise under pressure.
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- Strong attention to detail and commitment to accuracy in documentation and processing.
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- Self-starter with a proactive mindset, professional attitude, and sense of urgency.
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- Comfortable using CRM systems and quick to pick up recent tools and platforms.
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- Previous experience in mortgage & finance is highly desirable.
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Why Join Us?

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Join a market leader with strong global backing and ambitious local growth plans.

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Be part of a fun, supportive, and high-performing team that values innovation and impact.

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Enjoy ongoing training, development, and career progression opportunities.

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If you're passionate about customers, excited by property, and thrive in a fast-paced environment where you can truly make a difference — we'd love to hear from you

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📌 Customer Success Manager (Victoria)
🏢 Deposit Power
📍 Victoria