Job Description

The Opportunity

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We are seeking a motivated and customer focused Field Service Technician to join our team, servicing the Mackay (QLD) area on a Full-Time, permanent basis.

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In this role, you will be the hero behind the scenes, supporting our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites. You'll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.

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What's in it for you:

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- Take-home company vehicle + fuel card
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- Monday to Friday role
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- 7:55 am start onsite, finishing at 4:00pm in line with the EA
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- Boost your earning potential with overtime and additional on-call/call-out allowances, with on-call duties shared across the team on a rotating roster every third week.
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This is a hands-on role ideal for a trade-qualified Electrician or Refrigeration Technician who enjoys working independently in the field. Experience with coffee machines or within a coffee service environment is highly regarded, though not essential.

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Key Responsibilities

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- Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks
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- Customer Service - Deliver a great customer experience with skilled, timely, and reliable service
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- First-Time Fixes - Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit
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- Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance
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- Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory
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- Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting
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- Teamwork - Collaborate with your team and contribute to continuous improvement initiatives
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- Skill Development - Continuously build your technical capability through training and hands‐on experience
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About You

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- Trade qualified in Electrical or Refrigeration (will consider restricted licenses).
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- Confident communicator, able to engage effectively with stakeholders at all levels
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- Skilled at building and maintaining strong relationships with internal and external customers
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- Strong troubleshooting and fault-finding skills with a solutions-focused approach
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- Highly organised with excellent time management and the ability to work autonomously
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- Proactive mindset with a focus on continuous improvement
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- Comfortable using mobile/field service technology and IT systems
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- Full, valid driver's licence (required for field-based work)
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- Background in coffee service or coffee machine maintenancehighly regarded.
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What We Offer

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- Work with one of the world's most recognisable brands.
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- Grow your career through world‐class learning, development and progression opportunities across a global business.
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- Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
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- Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
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- Take part in our Employee Share Purchase Plan and share in CCEP's success.
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- Access wellbeing support for you and your family, including free and confidential counselling through our EAP.
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If you're a hands-on technician who takes pride in delivering great service and wants to work with industry-leading equipment, we want to hear from you.

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Ready to Make Magic Happen

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Applications Close Monday 17th August 2026

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📌 Field Service Technician - Mackay, QLD
🏢 Coca-cola European Partners
📍 Mackay