Job Description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

n

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

n

Key Responsibilities

n

n
- Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
n
- Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
n
- Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
n
- Maintain accurate reservations, room rates, packages,



and local area knowledge to confidently assist guests and maximise service quality.
n
- Uphold hotel policies, WH&S; standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
n

n

What You'll Bring

n

n
- 1+ years of experience as a GSA in a hotel or similar role.
n
- Proven ability to deliver warm, professional, and efficient guest service
n
- Strong communication skills and attention to detail.
n
- Experience in front office operations including check-in/out and handling guest accounts.
n
- Ability to build solid relationships with other departments in the hotel
n
- The ability to deal with multiple requests at once and maintain a high level of service.
n
- Familiarity with reservation systems and booking procedures.
n

n

How You Work

n

n
- Daymaker ethos — no one's too big for the small things.
n
- Hands-on and non-hierarchical — leads from the front.
n
- Resilient and solutions-focused — stays calm, moves fast.
n

n

Perks from Day One

n

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

n

n
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
n
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
n
- Seasonal perks at Thredbo.
n
- Rapid career growth across our hotel & entertainment network.
n
- Paid parental leave; community & volunteering opportunities.
n

#J-18808-Ljbffr

📌 Guest Service Agent - Rydges Ringwood (Williamstown)
🏢 Rydges Hotels and Resorts
📍 Williamstown