Job Description

Infotrust is growing its Service Delivery capability and we're looking for a senior customer-facing Technical Delivery Manager to join the team.

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This is not a traditional project management or purely operational delivery role. We're looking for someone who enjoys being embedded with customers, leading technical conversations, influencing technology direction, and acting as a trusted advisor across complex environments.

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You'll work closely with enterprise and mid-market customers across infrastructure, cloud, networking, security and modern workplace technologies - helping drive operational stability, continuous improvement and long-term technology outcomes. This role sits at the intersection of technology, customer engagement and strategic delivery.

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The Role

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As a Technical Delivery Manager, you'll become a key technical point of contact for a portfolio of customers, working closely with Engineering, Security, Service Delivery and Sales teams to ensure clients are getting real value from their technology environments.

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You'll lead roadmap discussions, coordinate technical outcomes, manage risks and escalations, and help customers plan for future growth and improvement.

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This role is well suited to someone who has come from an MSP, consulting or enterprise environment and enjoys combining strong technical capability with relationship management and strategic thinking.

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Day to Day

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- Acting as a trusted technical advisor across a portfolio of customers
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- Leading operational and strategic technology discussions
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- Driving service improvement and technical roadmap initiatives
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- Coordinating internal technical teams to deliver customer outcomes
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- Managing risks,



escalations and service health across customer environments
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- Supporting solution uplift, optimisation and modernisation initiatives
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- Working closely with Sales and Pre-Sales teams on customer opportunities
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- Building strong long-term stakeholder relationships
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Skills & Experience

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We're open to candidates coming from Technical Account Management, Service Delivery, Senior Engineering, Infrastructure Consulting or Solutions Architecture backgrounds.

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- Solid customer-facing experience within an MSP, technology services or consulting environment
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- Broad technical exposure across cloud, infrastructure, networking or cyber security
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- The ability to engage confidently with both technical and business stakeholders
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- Strong operational awareness and problem-solving capability
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- A proactive, commercially aware and customer-centric mindset
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- Experience managing complex customer environments and competing priorities
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Experience across Microsoft technologies, Azure, Cisco, Fortinet, Veeam or modern workplace environments will be highly regarded.

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Why Infotrust?

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Infotrust is an ASX-listed technology and cyber security provider delivering secure, scalable and outcome-focused solutions to organisations across Australia.

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Our teams work across cyber security, cloud, infrastructure, networking and modern workplace environments, supporting customers through complex technology challenges and transformation initiatives.

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You'll be joining a collaborative team that values strong technical capability, customer outcomes and continuous improvement - with the opportunity to genuinely influence both customer success and the future direction of the service delivery function.

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📌 Technical Delivery Manager (Victoria)
🏢 InfoTrust
📍 Victoria