Job Description

We Care Support Services – Victoria Point QLD

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Part-Time (4 days/week minimum) | Opportunity to Progress to Full-Time
n Victoria Point or Biddaddaba Office | Flexible Work Arrangements

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Make a genuine difference with a team that puts people before billables.

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At We Care Support Services, we believe great Support Coordination starts with supporting our own team. We are seeking an experienced, compassionate and values-driven Support Coordinator to join our growing organisation.

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This is an exciting opportunity to work alongside an experienced leadership team within a registered NDIS provider that is committed to ethical practice, sustainable workloads and high-quality outcomes for participants living with complex support needs.

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Whether supporting participants through periods of crisis, navigating the NDIS, or building long-term capacity, you'll have the guidance, resources and clinical support needed to do your best work.

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Why Join We Care Support Services?

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We know Support Coordination is rewarding—but it can also be demanding. That's why we've intentionally built a workplace that supports our people.

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We offer:

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- Competitive salary based on qualifications and experience
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- Permanent part-time position (minimum 4 days per week) with prospect to increase to full-time
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- Flexible working arrangements supporting work-life balance
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- Primary office located at Victoria Point or Biddaddaba
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- Structured onboarding, mentoring and shadowing program
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- Sustainable, quality-focused caseload allocation
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- Realistic billable expectations with dedicated administration support
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- Weekly supervision, reflective practice and leadership support
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- Laptop and mobile phone provided
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- Ongoing professional development and career progression opportunities
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- Opportunity to contribute to service development within a growing organisation
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- Supportive, collaborative and values-driven team culture
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About the Role

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As a Support Coordinator, you will work alongside participants, families and service providers to build capacity, strengthen informal and formal supports, and assist participants to achieve their NDIS goals.

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You'll manage a quality-focused caseload while receiving ongoing supervision and support from an experienced leadership team.

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Key responsibilities include:

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- Deliver high-quality Support Coordination services in line with the NDIS Practice Standards and Code of Conduct
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- Coordinate services across multiple providers and multidisciplinary teams
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- Assist participants to build capacity, exercise choice and control, and navigate complex service systems
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- Monitor participant outcomes and review progress against goals
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- Identify and respond to safeguarding concerns, emerging risks and barriers to service accessMaintain accurate, timely and compliant case notes and documentation
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- Build and maintain positive relationships with participants, families, providers and community stakeholders
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- Participate in supervision, reflective practice and continuous quality improvement initiatives
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- Represent We Care Support Services professionally within the community
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About You

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You are passionate about empowering people with disability and enjoy building meaningful relationships while maintaining high professional standards.

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You'll ideally bring:

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- Minimum 1 year of experience as an NDIS Support Coordinator
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- Certificate IV (minimum) or higher qualification in Community Services, Disability, Social Work, Psychology, Allied Health or a related discipline
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- Strong understanding of the NDIS, participant safeguarding and contemporary disability practice
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- Experience supporting participants with complex needs, psychosocial disability or crisis situations (highly regarded)
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- Excellent written communication, organisational and time management skills
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- Confidence using G Suite, Microsoft Office and electronic case management systems
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- Ability to work autonomously while contributing positively to a collaborative team
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- Current Queensland Driver Licence and access to a fully insured vehicle
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- Current NDIS Worker Screening Clearance (Yellow Card), Blue Card, First Aid and CPR
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About We Care Support Services

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We Care Support Services is a registered NDIS provider delivering participant-centred services across the Scenic Rim, Redlands, Brisbane and Gold Coast regions.

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Since opening in 2020, we've built a robust reputation for providing ethical, responsive and high-quality Support Coordination, including working alongside participants with complex needs, high-intensity supports and challenging service environments.

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As the NDIS landscape continues to evolve, we remain committed to innovation, clinical governance and ensuring our participants receive the support they deserve.

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Ready to Join Us?

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If you're looking for a workplace where your knowledge is valued, your wellbeing is supported, and your work genuinely changes lives, we'd love to hear from you.

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📌 Support Coordinator (City of Gold Coast)
🏢 We Care Support Services
📍 City of Gold Coast