Job Description

Ringers Western is growing, and so is our technology team. We are looking for a Business Analyst to join our high performing tech team and grow into a career in business analysis and systems delivery.

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You will be the person who drives improvement, forms part of key project teams and picks up the issues that are too tricky for support - the ones that need real investigation, some detective work, and a properly thought through solution. Alongside that, you will get hands on exposure to systems documentation, data analysis and process improvement, working closely with every member of the team.

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If you are an analytical thinker who loves solving problems, enjoys talking to people as much as systems, and wants a genuine pathway into a Business Analyst career, we would love to hear from you.

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Ringers Western is growing, and so is our technology team. We are looking for a Business Analyst to join our high performing tech team and grow into a career in business analysis and systems delivery.

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You will be the person who drives improvement, forms part of key project teams and picks up the issues that are too tricky for support - the ones that need real investigation, some detective work, and a properly thought through solution. Alongside that, you will get hands on exposure to systems documentation, data analysis and process improvement, working closely with every member of the team.

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If you are an analytical thinker who loves solving problems, enjoys talking to people as much as systems, and wants a genuine pathway into a Business Analyst career, we would love to hear from you.

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What You Will Be Doing

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- Owning escalations. Taking on the support issues & change requests that need deeper digging, and working out not just what is wrong, but the best way to solve it
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- Writing it up. Documenting requirements, user stories,



SOPs and user guides so solutions stick and users & developers have clarity
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- Getting into projects. Supporting system rollouts, testing (UAT), and change management alongside our current Business Analyst and Data Lead
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- Mapping how things work. Helping spot where processes can be simpler, faster or more automated
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- Talking to people. Being the friendly, capable go between for business users, our IT team, and external vendors
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- Building systems knowledge. Getting real exposure and deep understanding of enterprise applications
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What You Will Bring

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- 1 to 2 years' experience in a business analyst role
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- A knack for problem solving and getting to the why, not just the what
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- Robust written communication. You can turn a messy problem into a clear, simple document
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- Great attention to detail
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- The ability to juggle a support ticket and a project deadline in the same afternoon
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- Experience in business process definition & improvement
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- A friendly and approachable demeanour, able to convey information to users at all skill levels
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Nice to have (not essential):

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- Exposure to retail, e-commerce or logistics systems (ERP, WMS, POS)
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- Familiarity with agile ways of working (user stories, backlogs, sprints)ildi
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- Prior experience in Level 2 IT or systems support
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- Experience with process mapping tools like Visio, Lucidchart or Miro
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Why Join Us

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- Clear growth path within a supportive, close knit tech team
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- Direct mentoring from skilled & experienced team members
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- Variety. No two days look the same between support, projects and process improvement across varied systems, departments and channels
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- Laptop and equipment provided
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- Based at our Helensvale office, Monday to Friday, 8am to 4pm
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- Generous staff discount on Ringers products
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📌 Business Analyst (City of Gold Coast)
🏢 Ringers Western
📍 City of Gold Coast