Job Description

LeasePLUS Group | Melbourne (Docklands) | Full Time, Office Based

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About LeasePLUS Group

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LeasePLUS Group is Australia's leading providers of salary packaging and novated leasing solutions. We support thousands of employees across government, healthcare, and corporate sectors to maximise their take-home pay and manage their vehicles with confidence.

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We are growing. We invest in our people, our technology, and our customer experience. This role sits at the centre of that.

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The Role

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You will be the first point of contact for our clients. You will handle inbound enquiries, resolve issues, and guide customers through their leasing and salary packaging journey.

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What You Will Do

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- Answer inbound calls and emails from customers and employers
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- Assist with salary packaging enquiries and explain the benefits to our customers
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- Assist with lease enquiries, payments, applications, and account support
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- Resolve issues quickly and escale where required
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- Manage customer records with accuracy and attention to detail
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- Liaise with internal teams to deliver outcomes for clients
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- Identify improvements in processes and customer experience
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- Meet service standards and response time targets
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What You Bring

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- Strong customer service or administrative experience
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- Transparent communication and confidence on the phone
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- Ability to manage multiple tasks and prioritise effectively
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- High attention to detail and accountability
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- Comfort working in a structured,



process-driven environment
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- Experience in finance, fleet, or salary packaging is an advantage
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What You Get

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- Competitive salary with clear progression pathways
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- Structured training and ongoing support
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- Career growth opportunities across the LeasePLUS Group
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- Access to salary packaging and novated leasing benefits
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- A stable, growing business with long‐term clients
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- A team environment that values performance and contribution
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Working Environment

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This is a full‐time, office‐based role at our Docklands head office. You will be part of a collaborative team that works closely together to deliver results.

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Why LeasePLUS

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We are building a business for the long term. That means investing in people who want to grow, perform, and take ownership of their role. If you want a role where you are trusted to deliver and supported to improve, this is it.

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LeasePLUS is an equal opportunity employer and welcomes applications from all qualified individuals. All successful candidates will be required to complete background checks including bankruptcy and a police clearance prior to commencement. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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📌 Customer Support Officer (Victoria)
🏢 LeasePLUS Team
📍 Victoria