Job Description

About this prospect: CSF services include emergency financial assistance, client advocacy and community information. The Agency is looking for receptionists to provide a high standard of customer service to people contacting or visiting the agency.

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Key Responsibilities

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- Greet people, clients and guests visiting CSF
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- Answer the telephone, assess the nature of the call, transfer calls and take messages
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- Where appropriate, inform clients of the agency's requirements for assessment
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- Where appropriate, inform clients about other agencies that may be able to assist
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- When needed, assist clients complete required documentation
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- Liase with Operations team, Community Support Officers and manager
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- Make appointments for clients where appropriate
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- Perform general office duties as directed, including use of PC and fax machine, register of incoming and outgoing mail, monitoring public access computers
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- Be aware of and adhere to CSF policies and procedures
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- Abide by the agency's Code of Ethics
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Category

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Community Services

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Commitment

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Regular - more than 6 months

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Type Of Work

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Administration & Office Management,

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Time Required

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Training

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📌 Reception (Victoria)
🏢 Community Support Frankston - ??(??)
📍 Victoria