Job Description

Join to apply for the Backend Software Support Engineer - APAC role at TRAILD

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Join to apply for the Backend Software Support Engineer - APAC role at TRAILD

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TRAILD: Who are we?
n TRAILD is a dynamic, rapid-growing SaaS company that streamlines, automates and protects Accounts Payable.

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TRAILD: Who are we?
n TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.
n Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.
n Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.
n We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.
n Hear How TRAILD Customers Speak About Us Here.
n The Role: Want to be a part of our exciting growth journey?
n We are looking for a talented, passionate, and motivated individual to join our team as a Software Support Engineer.
n In this role, you will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. You will investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform.
n This role requires a hands-on approach, where you'll be actively involved in debugging and problem-solving. Your focus will be on ensuring the software platform runs smoothly, troubleshooting incidents in real-time, and driving long-term improvements through proactive issue identification and resolution.



You will also have opportunities to influence future product enhancements based on the issues you encounter and resolve.
n Key Responsibilities

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- Debug and resolve technical issues using .NET / C# in a live or test environment.
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- Analyze and troubleshoot web applications, ensuring smooth functionality.
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- Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long-term solutions and avoid future issues
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- Collaborate with cross-functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles
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- Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented. Maintain up-to-date knowledge base articles, technical documentation, and best practices for future reference
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- Support deployment, configuration, and troubleshooting of applications on various platforms.
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- Provide detailed technical support for customers via multiple communication channels.
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- Document solutions and contribute to building knowledge bases for future use.
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- Participate in brainstorming sessions to improve processes and tools.
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Who you are:nn
- 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues
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- Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems
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- Knowledge of API Integrations with ERP Systems
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- A customer-focused mindset and the ability to prioritize effectively.
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- Excitement for growing your skills in a supportive and dynamic environment.
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- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
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The Perks of Working at TRAILDnn
- Flexibility: we offer a range of remote, hybrid and flexible working options.
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- Global team: we are growing across APAC, NA and EMEA and have team all across the world.
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- Our team genuinely loves working at TRAILD: we scored a 78 on our 2025 eNPS survey.
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Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employmentn

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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📌 Backend Software Support Engineer - APAC (New South Wales)
🏢 TRAILD
📍 New South Wales