Job Description

Operations Supervisor (Administration & Transport Co-ordinator)

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Panorama Coaches is a well-established and growing regional and Metro bus operator providing safe, reliable school and charter transport services across Victoria.

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Due to continued growth, we are seeking an organised and proactive Operations Supervisor to join our Shepparton team and play a key role in supporting and expanding regional operations. This is a hands-on role focused on operational planning, driver support, compliance, customer service and administration, with emergency relief bus driving required only when operationally necessary.

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This position is ideal for someone who can think on their feet, with strong administrative and organisational skills who enjoys working in an even-paced environment and coordinating people and resources.

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About the Role

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Operational hours generally span from 6.30am to 4.00pm Monday to Friday. Flexibility is required, as operational requirements may occasionally necessitate changes to start and finish times. An on-call allowance (company phone supplied) is provided for after-hours operational support.

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Key Responsibilities

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Coordinate the daily operation of school and charter services.

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Supervise, mentor and support drivers to ensure services operate safely, efficiently and professionally.

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Manage driver rosters, daily service changes and vehicle allocations.

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Liaise with schools, customers, drivers and internal stakeholders.

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Complete operational administration, reporting and compliance documentation to support a safe, compliant and audit-ready operation.

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Assist with charter bookings, quotations and scheduling (training provided).

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Monitor service delivery and assist in resolving operational issues.

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Support workforce planning and fleet availability.

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Maintain accurate operational records and documentation.

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Provide emergency relief school bus driving only when required to maintain continuity of service.

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Maintain high standards of depot presentation, workplace housekeeping, and vehicle presentation.

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You will be supported by our Shepparton based Administration Assistant and experienced Head Office team based in Diamond Creek.

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About You

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To be successful in this role you will have:

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Strong administration and organisational skills.

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Excellent communication and interpersonal skills.

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High attention to detail and ability to prioritise competing tasks.

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Intermediate to advances computer skills with the ability to confidently learn and operate multiple software platforms.

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Ability to work independently while contributing to a team environment.

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Current Working With Children Check, or willingness to obtain one.

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A Heavy Vehicle Licence (minimum MR) or willingness to obtain.

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Driver Accreditation Certificate (or willingness and ability to obtain).

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Experience in administration, operations coordination or transport/logistics.

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Experience supervising or coordinating staff.

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Knowledge of scheduling, rostering or resource planning.

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Experience working with government or contractual service requirements.

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Previous experience in the passenger transport industry.

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Why Join Panorama Coaches?

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Full-time secure position with an established regional employer.

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$80,000–$85,000 per year plus superannuation.

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Company vehicle provided

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On-call allowance with company phone provided.

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Supportive and collaborative team environment.

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Opportunity to influence and improve a growing regional operation

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Variety in your day with a balance of administration, operations and coordination.

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Training and career development opportunities.

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Opportunity to grow your career within an expanding transport business.

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Enjoy extended time off during school holiday periods through planned leave arrangements (in co-ordination with the Administration Assistant).

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📌 Operations Supervisor (Administration & Transport Co-ordinator) (Shepparton)
🏢 Panorama Coaches
📍 Shepparton