Job Description

Were seeking a reliable and qualified Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role.

n

You dont need automotive knowledge whats important is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.

n

Candidates from call centres, retail or other customer-facing roles are encouraged to apply.

n

Key responsibilities:

n

n
- Manage customer enquiries and complaints from start to resolution
n
- Proactively engage with customers throughout the vehicle ownership lifecycle (inbound & outbound)
n
- Deliver fast, professional service across phone, email,



and online channels
n
- Achieve service KPIs while ensuring a positive customer experience
n
- Collaborate with internal teams to resolve issues and ensure customer satisfaction
n

n

What You Can Expect:

n

n
- Hours: Monday to Friday, 8:30am5 5:00pm
n
- Pay: $35 ph + super
n
- Type: Contract Role
n
- Location: Norwest, 2153 (hybrid/WFH available after probation)
n

n

Be careful - Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Customer Service Advisor (Hatfield)
🏢 Kennedy Reid
📍 Hatfield