Job Description

Join a Local Government Team | Temporary Contract | Cairns

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Protech are seeking a professional, resilient and customer-focused City Patrol Officer to join a local government organisation on a temporary contract from August to November 2026.

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This is an active, community-facing role that will see you working throughout the CBD, assisting residents, visitors and local businesses while helping to ensure compliance with parking and road use regulations. If you enjoy working outdoors, engaging with people and being part of a team that helps keep the city running smoothly, this could be the opportunity for you.

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About the role

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Start Date: 3 August 2026

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Duration: 3 Month Contract

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Hours: Monday to Friday, 8:15am – 5:00pm (one early finish per week)

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No weekend or public holiday work

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As a City Patrol Officer, you will spend the majority of your shift patrolling the CBD and surrounding areas on foot. The position combines customer service, compliance, community engagement and enforcement responsibilities, making it ideal for someone who is confident communicating with people from all walks of life.

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Key responsibilities

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- Patrol the CBD and surrounding areas to monitor parking compliance
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- Issue parking infringements where required
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- Provide directions, information and assistance to members of the public and visitors
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- Professionally explain legislation, regulations and compliance requirements
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- Manage challenging conversations and resolve disputes in a calm and respectful manner
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- Complete reports and maintain accurate records
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- Use handheld devices and mobile technology to perform daily duties
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- Monitor parking areas and investigate potential breaches
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- Promote a positive image of the organisation through exceptional customer service
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- Work independently while maintaining strong communication with the wider team
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- Maintain a high standard of safety at all times
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About you

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We are looking for someone who is confident, skilled and able to remain composed under pressure. To be successful, you will ideally possess:

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- Strong customer service and communication skills
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- The ability to confidently handle confrontation and difficult conversations
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- A professional, courteous and diplomatic approach when dealing with the public
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- Confidence issuing infringements and clearly explaining decisions
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- Excellent written communication and report-writing abilities
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- Strong attention to detail and record-keeping skills
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- Experience using mobile devices, tablets and Microsoft Office applications
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- The ability to work autonomously and use sound judgement
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- Strong comprehension and problem-solving skills
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- A high regard for workplace health and safety
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- A current C Class Driver Licence
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- Willing to work outdoors in hot and humid weather conditions and walk up to 20km per day
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Why apply?

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- Monday to Friday role with no weekend work
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- Opportunity to work within local government
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- Active role that gets you out of the office
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- Supportive team environment
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- Make a positive contribution to the local community
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- Gain valuable compliance and regulatory experience
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Equal Opportunity Statement

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As an equal opportunity employer, Protech offers opportunities across construction, civil, local government, mining, manufacturing, logistics and administration.

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📌 City Patrol Officer (Cairns Regional)
🏢 Protech
📍 Cairns Regional