Job Description

End User Support Technician / Helpdesk - Level 1 & 2 12+ Month Contract

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Brisbane, QLD | NV1 Clearance Required | Enterprise IT Environment

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Ready to take your IT support career to the next level?

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We're looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a rapid-paced, collaborative environment where no two days are the same.

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If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

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What You'll Be Doing

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- Supporting enterprise IT devices, systems, and infrastructure
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- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
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- Installing, configuring, monitoring, and maintaining IT environments
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- Managing incidents and service requests through ticketing systems
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- Performing upgrades, preventative maintenance, and emergency support tasks
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- Deploying software and hardware across user environments

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- Supporting remote sites when required (travel may be involved)
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- Assisting users with onboarding and IT orientation
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- Contributing to technical documentation and process improvements
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- Ensuring security and compliance standards are maintained
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What We're Looking For Technical Skills & Experience

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- 2+ years' experience in Desktop / PC Support
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- Strong experience supporting Windows 11 environments
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- Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
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- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
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- Exposure to enterprise IT environments and infrastructure support
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- Strong troubleshooting and analytical skills
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- Ability to work independently and manage competing priorities
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- Certificate-level IT qualification or equivalent experience
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About You

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- Loves solving technical challenges
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- Delivers exceptional customer service
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- Communicates confidently with both technical and non-technical users
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- Thrives in fast-paced environments
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- Is proactive, adaptable, and eager to learn new technologies
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- Enjoys being part of a collaborative, high-performing team
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Security Clearance Requirement

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Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

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Why This Opportunity?

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- Long-term 12+ month contract - opportunity for an ongoing contract/renewable
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- Enterprise-scale technology environment
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- Opportunity to work with global IT teams
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- Varied and engaging technical work
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- Supportive team culture
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- Brisbane CBD based - onsite
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📌 End User Support Technician / Helpdesk (Queensland)
🏢 The Onset
📍 Queensland