Job Description

Our Construction Industries team is seeking a passionate and customer-focused Product Support Sales Representative (PSSR) to join our Central Queensland Support team. This is a permanent, full time opportunity based in Rockhampton.

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Reporting to the Product Support Sales Manager – Regional, this role is pivotal in developing strong, trusted relationships with customers across a defined territory. You will deliver aftermarket solutions that support equipment performance and reduce total cost of ownership.

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Key Responsibilities Include:

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- Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs.
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- Develop and execute Account and Territory Plans in alignment with performance targets.
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- Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities.
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- Conduct equipment inspections (e.g., CTS, TA1/TA2) to identify health risks and generate proactive service opportunities.
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- Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded.
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- Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime.
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- Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, VisionLink, Cat Inspect, Cat Central).
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- Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities.
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- Communicate our value delivery and business initiatives through regular meetings with key customer influencers.
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- Driving initiatives that demonstrate the value, capability, and quality of Hastings Deering's business solutions to achieve budgeted parts and service targets.
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About You

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To be successful in this role, you will bring:

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- Minimum of five years' experience in a customer-facing role within the heavy earthmoving or related industry.
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- Proven experience managing a large and diverse customer base with strong territory management skills.
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- Demonstrated ability to build long‐term, value‐driven relationships that enhance business outcomes.
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- Tertiary qualifications in Business, Commerce, Engineering, or equivalent experience.
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- Knowledge of Caterpillar products and Hastings Deering systems (desirable).
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- Proficiency in CRM systems and strong capabilities in sales execution, customer acquisition, and account management.
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- Strong communication, influencing, and problem‐solving skills with a focus on customer experience.
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The Benefits

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Hastings Deering offers a wide range of benefits including:

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- A rewarding career with diverse opportunities.
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- A competitive remuneration package + commission structure + fully maintained support vehicle.
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- Salary Continuance Insurance.
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- Employee Assistance Program for employees and their families.
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- Discounts on private health, vehicles, travel and more.
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- A culture of inspiration, innovation, collaboration and execution.
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- Ongoing training & support to further your career.
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- Free on-site parking.
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- Annual salary reviews.
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📌 Product Support Sales Representative (Rockhampton)
🏢 Hastings Deering
📍 Rockhampton