Job Description

At Grace, we're more than Australia's leading services company. For over 100 years, we've established a reputation for delivering outstanding service in relocation, removals, and Information Management. Behind every successful client experience is a team of passionate people who genuinely care, and we're looking for our next Client Experience Advisor to join us.

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If you're a people person who enjoys building relationships, solving problems and delivering exceptional service, we'd love to hear from you.

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Why Join Grace?

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At Grace, our people are at the heart of everything we do. We invest in your success through training, development and genuine career progression opportunities.

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You'll join a supportive and collaborative team where your ideas are valued, your achievements are recognised, and your development is encouraged.

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About the Role

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As a Client Experience Advisor with Grace Information Management, you'll play a key role in ensuring our clients receive a seamless and qualified experience at every touchpoint.

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Working closely with customers, branch teams and internal stakeholders, you'll be responsible for:

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- Delivering outstanding customer service via phone, email and online channels
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- Managing incoming enquiries and providing timely solutions
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- Supporting new client onboarding and identifying opportunities to introduce additional Grace services
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- Assisting customers with web-based training and system support
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- Maintaining accurate records and customer information within the CRM system
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- Supporting branch sales initiatives and helping achieve team goals
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- Building strong and lasting relationships with clients
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- Resolving issues proactively while ensuring a positive customer experience
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What Success Looks Like

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You'll thrive in this role if you:

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- Love helping people and providing exceptional customer experiences
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- Have strong communication and relationship-building skills
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- Take ownership and pride in your work
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- Enjoy solving problems and finding practical solutions
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- Are organised with excellent attention to detail
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- Can confidently manage multiple priorities in a fast-paced environment
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- Bring a positive, energetic and team-focused attitude every day
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What You'll Bring

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- Previous experience in customer service, client support, administration or a similar role
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- Experience working with CRM systems (Salesforce experience highly regarded)
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- Strong computer and data entry skills
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- Excellent verbal and written communication skills
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What's In It For You?

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- Competitive salary and incentive opportunities
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- Ongoing training, mentoring and professional development
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- A genuine career pathway with opportunities to progress into Account Management, Business Development, and other roles across the Grace Group
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- Exposure to customer service, sales support, relationship management and business systems that will broaden your skills and career opportunities
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- Access to exclusive discounts on groceries, fuel, retail and more through Perkbox
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- Discounted gym memberships
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- Employee Assistance Program (EAP) for confidential wellbeing support
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- Recognition programs, team events and employee rewards
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- A diverse, inclusive and supportive workplace where people are encouraged to succeed
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Join a Company with a Proud History and an Exciting Future

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At Grace, we believe great service starts with great people. If you're looking for a role where you can make a real difference, develop your career and be part of a team that genuinely cares, we'd love to hear from you.

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Whether you're looking to build a long-term career in customer experience, sales, account management or leadership, Grace offers the support, training and opportunities to help you get there.

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📌 Client Experience Advisor (Campbelltown)
🏢 Grace Worldwide
📍 Campbelltown