Job Description

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- Coordinate and action workflow relating to department-specific correspondence and communications.
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- Utilise internal workflow management platforms and email systems to track tasks.
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- Receive and analyse incoming correspondence to identify the appropriate internal work area for allocation.
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- Assign tasks to relevant teams with clear deadlines, review and edit drafted responses, and manage the internal approval process.
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- Re-allocate and redirect correspondence sent to incorrect business units.
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- Monitor timeframes and track correspondence to ensure key performance indicators (KPIs) and service standards are met.
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- Maintain, update, and contribute to the team-wide knowledge repository.
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- Manage high-volume shared inboxes efficiently.
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What will you need to be successful in this role

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- Written communication, attention to detail, enterprise software and records management systems, shared inbox management.
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- Prioritisation, deadline control, workflow planning, and Service Level Agreement (SLA) awareness.
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- Initiative, root-cause analysis, Standard Operating Procedure (SOP) creation, and continuous improvement.
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- Collaboration, respectful conflict resolution, reliability, client-focused service, and integrity.
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- Self-management, adaptability, learning agility, and data confidentiality.
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What You'll Receive

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- Initial contract until 31 December 2026 with potential to extend
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Why work with Randstad?

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We value our contractors, working with us gives you access to:

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- Dedicated Support: A direct consultant to guide you through your placement.
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- Exclusive Discounts: Savings at top retailers, including Woolworths, JB Hi-Fi, Myer, David Jones, Rebel Sport, Hoyts cinemas, and more.
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- Wellbeing Services: Free access to our Employee Assistance Program (EAP) for skilled support for you and your family.
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- Easy Payroll Access: View your payslips instantly via the MyRandstad App.
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- Weekly Pay: A reliable weekly pay cycle so you receive your earnings faster.
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Note, unfortunately due to a high volume of interest in these roles only shortlisted candidates will be contacted.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Band 3 - Correspondence Officer (Queensland)
🏢 Randstad
📍 Queensland