Job Description

Guest Service Agent | Holiday Inn Sydney Potts Point

n

Travel is a journey. We help make it a joy.
n Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying
n a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them
n create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, weu2019ve
n been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give
n you a warm welcome to the Holiday Inn family.

n

What's the job?

n

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. You'll have ambition, talent and obviously, some key skills.

n

What we need from you

n

Ideally you will have 1 year previous experience in a Front Office or Guest Services related role

n

Qualifications in Hotel Management and/or Hospitality related field preferred

n

Experience using Opera Property Management System is highly regarded

n

Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers

n

Articulate – A great communicator, you will be warm, welcoming and easy to talk to

n

Language – Fluent in local language; extra language skills would be great, but not essential

n

Savvy problem-solving skills that will turn potential issues into opportunities

n

Look smart – adhere to personal grooming and hygiene standards

n

Fitness – you'll be on your feet most of the day with bending and kneeling. Sometimes you'll need to lift, push and pull objects,



such as luggage and parcels up to 23 kg – we have the equipment to support you.

n

A team player, ability to work in a fast-paced setting and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required

n

Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job

n

You must meet the legal requirements to work in Australia

n

What we offer

n

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.

n

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

n

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

n

So, join us and you'll become part of our ever-growing global family.

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Guest Service Agent | Holiday Inn Sydney Potts Point (Bullatale)
🏢 Holiday Inn
📍 Bullatale