Job Description

Location: TIR includes multiple sites in TAS - Head Office (Launceston), IFP & Brighton

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Applications close: 30 August 2026

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2-year fixed-term, full-time

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Tasmanian Independent Retailers (TIR) is the retailer-owned co-operative behind IGA Tasmania and Island Fresh Produce (IFP) — supporting our members with everything from supplier trading and advertising to pricing, promotions and business growth. We're proudly Tasmanian, proudly member-owned, and proudly recognised as a 2025 Employer of Choice.

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Tasmanian Independent Retailers (TIR) is undertaking a whole-of-business digital transformation, and we're looking for an experienced Project & Change Manager to lead it. Reporting directly to the CEO, you'll take our organisation from current-state systems through to a modern ERP platform — including digital commerce, customer self-service and warehouse mobility solutions — combining the discipline of project delivery with the people-side of genuine change adoption.

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Key Responsibilities:

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- Lead a structured, well-documented evaluation and selection process for a recent ERP platform, including digital commerce and warehouse technology components
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- Develop the business case, cost-benefit analysis and risk profile to support the system investment decision
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- Establish project governance, budget, timeline and risk management frameworks for the full two-year term
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- Oversee solution design, configuration, testing, data migration and cutover in partnership with the vendor/implementation partner
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- Lead implementation of customer-facing digital platforms, including B2B ordering and digital returns solutions
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- Lead implementation of warehouse mobility solutions, including tablet-based picking and digital task management
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- Build and execute a change management plan that drives genuine user and customer adoption — stakeholder engagement, communications, training and measured success
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- Plan and lead a post-go-live stabilisation period to resolve issues quickly after implementationReport regularly to the CEO, Board and project steering group on progress, budget, risk and decisions required
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About You:

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- Proven experience leading ERP or major business system implementations, ideally end-to-end from selection through to go-live and stabilisation
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- Strong project management skills: scope, schedule, budget, risk and vendor management
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- Strong change management skills: stakeholder engagement, communications planning and training design and delivery
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- Formal certification and/or equivalent experience in project management and/or change management
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- Experience running vendor/system evaluation processes (RFPs or similar) and negotiating with implementation partners
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- Experience implementing digital commerce, customer self-service, warehouse management or supply chain technology solutions highly regarded
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- Excellent stakeholder and executive communication skills, including the ability to brief the CEO and Board
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- Ability to translate cross-functional business requirements into a coherent system and project plan
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Culture and Benefits:

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- Flexible working environment
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- Company laptop
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- Employee Assistance Program (EAP)
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- Access to St Lukes corporate discount cover
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- Proudly recognised as a 2025 Employer of Choice
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📌 Project & Change Manager -- Digital Transformation (Turners Marsh)
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📍 Turners Marsh