Job Description

Fortress Collision Repair Services - Burleigh Heads QLD

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At Fortress Collision Repair Services, we're an independent, market-leading automotive repairer and trusted partner to insurers, specialising in high-severity collision repairs, including complex, non-drivable, EV and mechanical repairs.

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As our business continues to grow, we're seeking an experienced Panel Shop Estimator to join our new Burleigh team. This is an exciting opportunity to be part of a new site from the ground up while enjoying the support and stability of an established national business.

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About the Role

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As a Panel Shop Estimator, you will play a key role in accurately assessing vehicle damage, preparing repair estimates and coordinating with insurers, customers and production teams to ensure safe, efficient and high-quality repair outcomes.

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Working in a fast-paced collision repair environment, you'll contribute to workshop productivity while delivering exceptional customer service throughout the repair journey.

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Key Duties & Responsibilities

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- Inspect damaged vehicles and assess repair requirements in accordance with manufacturer repair methods and industry standards.
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- Prepare accurate repair estimates using Audanet, iBody or similar estimating systems.
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- Identify structural and non-structural vehicle damage and determine appropriate repair methods.
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- Liaise with insurers to obtain repair approvals and manage supplementary estimates where additional damage is identified.
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- Communicate repair requirements with Panel Beaters, Spray Painters, Production Managers and Parts teams to ensure efficient workflow.
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- Monitor repair progress and update estimates as required throughout the repair process.
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- Ensure repairs comply with OEM repair procedures, insurer requirements and workplace quality standards.
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- Maintain accurate repair documentation,



estimating records and workshop management system updates.
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- Participate in production meetings to assist with workflow planning and repair scheduling.
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- Build positive relationships with customers, insurers, suppliers and internal stakeholders.
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- Provide clear and professional communication regarding repair progress and estimated completion timeframes.
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- Assist with continuous improvement initiatives that enhance productivity, quality and customer satisfaction.
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- Comply with workplace health and safety policies, environmental requirements and company procedures.
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Skills, Qualifications & Experience

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- Previous experience as a Panel Shop Estimator, Vehicle Damage Assessor or similar role within the collision repair industry.
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- Sound knowledge of vehicle construction, repair methods and estimating practices.
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- Experience using Audanet, iBody or similar estimating software.
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- Strong understanding of insurer repair processes and repair methodologies.
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- Excellent written and verbal communication skills.
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- High level of organisation with strong attention to detail.
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- Ability to prioritise competing deadlines in a fast-paced workshop setting.
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- Strong customer service and relationship-building skills.
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- Current Australian Driver Licence.
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Why Join Fortress?

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- Competitive salary aligned with your skills and experience.
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- Opportunity to join our exciting current Burleigh Heads workshop.
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- Up-to-date facilities, equipment and repair systems.
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- Genuine career progression with a growing national business.
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- Supportive leadership and collaborative team culture.
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- Stable, full-time employment with long-term opportunities.
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Our Values

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Serve | Own | Empower | Elevate

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If you're an experienced Panel Shop Estimator looking to join a growing business that values quality workmanship, teamwork and career development, we'd love to hear from you.

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📌 Panel Shop Estimator (City of Gold Coast)
🏢 Fortress Collision Repair Services
📍 City of Gold Coast