Job Description

Automation Delivery and Adoption Manager

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Automation Delivery and Adoption Manager

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3 weeks ago Be among the first 25 applicants

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First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
n We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
n Role
n Deliver results by blending off-the-shelf platforms with custom-built automation and AI.
n You'll lead the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI.
n This is a leadership and delivery role focused on turning automation potential into business outcomes. You'll manage a small, talented team, drive adoption, model ROI, and ensure the right mix of build vs buy.
n Duties

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- Delivery Leadership: Own the roadmap across internal platforms - including both off-the-shelf and custom-built solutions. Guide the PM in backlog management, remove blockers, and ensure timely delivery
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- Team Management: Lead and coach a team of 5-7 engineers. Support their growth through structured 1:1s, feedback, and personal development planning
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- Adoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 days
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- Build vs. Buy Judgement: Evaluate whether to customise, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modelling
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- Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house
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- Commercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomes
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Requirements What You Bringnn
- Experience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environment
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- Proven team leadership experience, growing, mentoring, and managing engineers
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- Strong understanding of Agile delivery, system ownership, and change management
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- Commercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisation
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- Technical fluency with APIs, integration design, and security best practices
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- Clear playbook for driving adoption, not just shipping features
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- Bonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystem
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What Success Looks Likenn
- Team performance: The team is engaged, delivers consistently, and staff turnover is low
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- Feature adoption: At least 85% of intended users are actively using new features within 90 days of release
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- Return on investment: Each project delivers a transparent, measurable benefit within 12 months
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- Sprint delivery: At least 85% of the planned work is completed each sprint
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Benefits First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:nn
- A competitive salary as part of a great package
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- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
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- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
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- 'Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
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- Staff are encouraged to take advantage of our weekly internal training sessions and library
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- Opportunities for personal and professional development with our FastTrack mentor, Leadership Lab and Leadership Academy training programs
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- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the setting
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- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
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- Regular social events and a great team culture!
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- Profit share as loyalty incentive for long termers
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First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.n

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Industries

IT Services and IT Consultingn

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📌 Automation Delivery and Adoption Manager (Victoria)
🏢 First Focus
📍 Victoria