Job Description

Deliver a professional, welcoming first point of contact for patients

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Manage appointment bookings, clinician schedules, and follow-ups

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Handle phone and email enquiries with efficiency and empathy

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Process billings accurately, including Medicare, DVA, and WorkCover

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Manage referrals, pathology requests, and clinical correspondence

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Liaise with GP practices, referrers, and external stakeholders

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Maintain accurate, confidential patient records in line with privacy legislation

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Provide high-level administrative support to clinicians and clinic management

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Adhere to Riverview Mind Clinic policies, procedures, and governance standards

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Proven experience in medical administration or medical reception

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Demonstrated experience with Medicare billing (specialist billing preferred)

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High level of accuracy,



organisation, and attention to detail

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Strong written and verbal communication skills

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Skilled, calm, and patient-centred approach

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Ability to manage competing priorities in a busy clinical environment

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Commitment to confidentiality, privacy, and ethical practice

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Experience in mental health or specialist medical practice

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Knowledge of DVA and WorkCover billing processes

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Experience using Gentu or similar practice management software

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Understanding of clinical workflows and correspondence management

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Previous experience supporting multiple clinicians

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📌 Administrative Officer (Queensland)
🏢 Riverview Mind Clinic
📍 Queensland