Job Description

Who We Are

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Skytrans Australia is an Australian airline providing regional Regular Public Transport (RPT), ACMI (Aircraft, Crew, Maintenance, and Insurance), and Charter services, connecting communities across the country. The airline operates a fleet of 11 aircraft, including Dash 8 turboprops and Airbus A319 jets. Skytrans Australia is part of Avia Solutions Group, the world's largest ACMI provider, operating 142 aircraft across 6 continents and delivering a wide range of aviation services, supported by over 11,000 professionals across more than 250 subsidiaries worldwide.

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Who You Are

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We are seeking a motivated, detail-oriented professional with a warm and approachable manner. You are a natural people person who thrives in energetic environments and brings a flair for delivering outstanding customer service. You are looking for a role that is both meaningful and enjoyable, where your professionalism is matched by your passion for creating exceptional travel experiences.

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What You Will Do

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Based at Cairns Airport, you will play a vital front-line role in the passenger experience. This is a permanent, full-time position offering 38 hours per week, working Tuesday to Saturday, primarily on afternoon shifts.

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Reporting to the Base Supervisor, your responsibilities will typically include:

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- Welcoming passengers and assisting with check-in, boarding, and transfers between the terminal and aircraft.
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- Managing flight paperwork, manifests, invoicing, cargo bookings, and other administrative duties.
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- Handling freight, animal transport,



special requests (e.g. meals, wheelchairs), and coordinating fuel and equipment orders for remote stations.
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- Managing the operations on-call phone and email, and liaising with remote outstation agents to provide operational support and prepare outer port flight paperwork.
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- Ensuring the smooth dispatch and arrival of flights at Cairns Airport, while providing accurate and timely information to internal and external stakeholders.
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- Performing data entry and administrative tasks using Microsoft suite, reservations and safety systems
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What you will bring

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- Minimum 2 years' experience in a customer-facing role
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- A strong sense of initiative and problem-solving ability
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- Excellent communication and interpersonal skills
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- Ability to work independently and as part of a high-performing team
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- Strong attention to detail and administrative accuracy
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- Dangerous Goods Certificate, or willingness to obtain
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- Eligibility to obtain an Aviation Security Identification Card (ASIC)
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Applicants must have the right to live and work in Australia and be able to successfully complete pre-employment and ongoing medical, drug and alcohol screening requirements.

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Skytrans Australia is an equal opportunity employer committed to inclusive and fair recruitment practices. We strive to provide a respectful and accessible recruitment process for all candidates. If you require any adjustments throughout the recruitment process, please let us know so we can support your application.

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📌 Customer Service Officer (Permanent Full-Time) Skytrans Australia Cairns, Australia (Cairns Regional)
🏢 Avia Solutions Group
📍 Cairns Regional