Job Description

Introduction:

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About Orikan

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Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

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Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

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Description:

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As a Graduate Product Support Consultant, you'll play a key role supporting Orikan's technology platforms, including PayStay, ePermits, UbiPark, IMaaS and PinForce.

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This role is ideal for graduates from IT, Computer Science, Data, Information Systems or related STEM disciplines, or anyone with a strong interest in the intersection where technology meets customer service.

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You don't need prior product support experience — we'll provide training, mentoring and ongoing support to help you succeed.

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What You'll Be Doing

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- Provide friendly, professional Level 1–2 technical support via phone and email
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- Investigate and resolve customer issues, keeping customers informed throughout
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- Log and manage cases in our service desk system
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- Work with internal teams such as Development and Technical Services to solve problems
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- Learn to use SQL and databases to support troubleshooting and reporting
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- Help document solutions and contribute to team knowledge sharing
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- Participate in an on‐call support rotation (once trained and supported)
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Skills and Experiences

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What We're Looking For

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We're looking for someone who is curious, motivated, and keen to learn. You might be a great fit if you have:

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- A recent qualification in a STEM‐related discipline (or equivalent experience)
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- Solid communication skills and a customer‐first mindset
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- An interest in technology, systems, and problem‐solving
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- Basic knowledge of IT, software, or databases — or a willingness to learn
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- Confidence asking questions and learning from feedback
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- A positive, proactive attitude and attention to detail
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If you don't meet every requirement but are excited about the role — we still encourage you to apply.

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Why Join Orikan?

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- Graduate‐friendly role with structured onboarding and training
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- Supportive, collaborative team environment
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- Exposure to real‐world technology used across Australia & NZ
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- Career development opportunities within a growing tech business
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- Commitment to diversity, inclusion, and supporting women in STEM
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- Modern office location on Collins Street in Docklands
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Ready to Start Your STEM Career?

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If you're looking for a supportive entry point into technology and product support, we'd love to hear from you.

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📌 Graduate Product Support Consultant - Payments (Victoria)
🏢 Orikan
📍 Victoria