Job Description

Front Desk Receptionist - Busy Psychology Practice

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The Lighthouse Psychology Practice – Campbelltown NSW

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The Lighthouse Psychology Practice is a warm, professional, and values-driven psychology practice with clinics in Campbelltown and Moorebank. We are passionate about delivering exceptional client care and creating a supportive environment where our team can thrive.

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We are seeking a friendly, organised, and proactive Medical / Allied Health Receptionist to join our growing team in a part-time position (7 day fortnight or 4 days per week). This role works across both our Campbelltown and Moorebank clinics and plays a vital part in ensuring our clients receive an outstanding experience from their very first contact.

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About the Role

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As the first point of contact for our clients, you will be responsible for creating a welcoming and professional experience while supporting the smooth day-to-day operation of our practice. Your responsibilities will include:

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- Providing exceptional front desk reception and customer service to clients, referrers, and clinicians.
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- Supporting the day-to-day operation of the clinic in consultation with the Practice Manager, ensuring appointments, client enquiries, and administrative processes run efficiently.
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- Managing appointments, clinician diaries, and client bookings.
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- Processing Medicare claims, invoices, EFTPOS transactions, and client payments.
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- Using a range of software platforms, including Zanda, Microsoft Outlook, and specialised portals such as RediCase and the Victim Services Portal, to support clinical and administrative workflows.
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- Answering phones, responding to emails, scanning, filing, and maintaining accurate client records.
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- Providing administrative support to our team of psychologists and allied health professionals.
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About You

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You are someone who enjoys helping others, takes pride in delivering outstanding customer service, and thrives in a busy environment. You are organised, adaptable, and able to work both independently and collaboratively.

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Essential Requirements

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- Previous experience in a medical, psychology, or allied health reception role.
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- Availability to work across both our Campbelltown and Moorebank clinics.
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- Flexibility to work shifts commencing from 8:30 am and finishing as late as 6:00 pm.
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- Willingness to provide additional leave coverage when required.
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- Excellent communication and interpersonal skills.
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- Solid organisational skills with excellent attention to detail.
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- Confidence using Microsoft Office and learning new practice management software.
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- Professional presentation and a warm, welcoming manner.
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- Ability to manage competing priorities while maintaining accuracy and professionalism.
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Why Join The Lighthouse Psychology Practice?

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At Lighthouse, we value Integrity, Collaboration, Respect, Growth, Professionalism, and Wellbeing. We believe our reception team is central to the client experience and we invest in creating a supportive workplace where every team member is valued.

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We offer:

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- A supportive and collaborative team culture.
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- Ongoing training and professional development.
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- A meaningful role where your work positively impacts the lives of others.
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- A modern, professional work environment.
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- Opportunities to grow with an expanding psychology practice.
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Applications close: 31 August 2026.

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📌 Front Desk Receptionist - Busy Psychology Practice (Campbelltown)
🏢 The Lighthouse Psychology Practice
📍 Campbelltown