Job Description

Position Title: Sales Administrator
n Location: Dandenong South
n Reports To: Production Manager
n Employment Type: Full Time

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About the Role

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We are seeking a proactive and detail-oriented Sales Administrator to support our Sales Team and ensure a seamless customer journey from quote to delivery. This role plays a key part in coordinating quotes, managing internal and external communications, and ensuring all job and vehicle deliveries are accurately tracked and recorded.

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You will act as the bridge between the Sales, Planning & Production teams and our customers, ensuring transparency, accountability, and efficiency across the sales process.

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Key Responsibilities

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Quotation Management:

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- Prepare and issue accurate and timely sales quotes in line with customer requirements and pricing structures.
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- Track quote approvals and follow-up with the Sales Team and customers as required.
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- Work closely with the Sales Team to ensure all sales orders are complete, accurate, and processed in a timely manner.
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- Hold the Sales Team accountable for providing timely and correct information for each Sales Order.
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Customer Communication:

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- Keep customers informed on the progress of their job from order through to delivery.
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- Serve as the first point of contact for customer queries related to job status.
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- Liaise with the Design and Planning Team to stay up to date on the progress and status of each job.
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- Proactively identify delays or missing information and elevate as needed to maintain project timelines.
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Vehicle/Chassis Delivery Oversight

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- Verify that each incoming vehicle or chassis has a confirmed Job Order Number prior to accepting delivery to the yard.
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- Inspect each vehicle/chassis upon arrival, noting any issues or discrepancies (e.g., damage, missing components).
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- Document all findings accurately, including photographs, and ensure they are recorded in the system.
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- Communicate any issues internally to the relevant teams (Sales, Planning, Design, etc.) and provide timely updates to the customer.
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- Maintain comprehensive records of all deliveries, inspections, and correspondence to ensure traceability and accountability.
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Administrative Support:

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- Maintain accurate sales records and documentation in the Hubspot CRM and internal systems.
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- Assist in reporting and sales performance tracking when required.
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- Manage 3rd party supplier bookings
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Skills & Experience

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- Previous experience in a sales administration or sales support role.
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- Strong verbal and written communication skills.
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- Strong attention to detail and organizational skills.
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- Excellent communication and interpersonal skills.
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- Proven ability to coordinate between teams and manage multiple tasks.
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- Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, HubSpot, etc.).
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- Experience in manufacturing, automotive, or transport industries is advantageous.
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What We Offer

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- A team-oriented, supportive team environment.
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- Opportunities for professional development.
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- Exposure to dynamic sales and operations functions in a growing business.
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📌 Sales Administrator (Victoria)
🏢 AustruckX
📍 Victoria