Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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As an NI Treatment Leader (Psychology) you will build and lead a high performing team of psychologists, driving the delivery of specialist in house treatment services across the NI portfolio. You will play a key role in ensuring workers receive accurate diagnoses and evidence based psychological treatment to support recovery and return to work outcomes.

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This role combines strategic leadership, operational oversight and stakeholder engagement to deliver sustainable, customer focused outcomes while driving continuous improvement across the function. Experience in start-up teams or projects, will be highly regarded.

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This will be a full time, 18 month secondment/contract position based in our Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

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YOUR RESPONSIBILITIES

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Lead, coach and develop a team of psychologists to deliver high quality treatment services

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Help develop and drive the strategic direction, performance and sustainability of the Treatment Team

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Partner with internal stakeholders to ensure coordinated, tailored and customer centric claims and treatment outcomes

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Monitor provider performance, treatment effectiveness and spend to ensure evidence based and outcome driven decisions

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Identify opportunities for continuous improvement, innovation and service expansion across the psychology function.

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ABOUT YOU

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Must have demonstrated leadership experience in a fast paced operational setting, ideally within the personal injury or workers compensation space

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Background in psychology, counselling, social work or mental health, with robust understanding of psychological treatment frameworks

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Strong stakeholder management and communication skills, with the ability to influence at all levels

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Proven ability to analyse data, identify trends and drive performance outcomes

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Sound knowledge of workers compensation legislation, SIRA guidelines and injury management practices

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WHAT WE OFFER

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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📌 Claims Treatment Specialist (Psychology) (New South Wales)
🏢 EML Group
📍 New South Wales