Job Description

About the role

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As a Managed Services Coordinator at Principal1, you will play a pivotal role in ensuring the seamless delivery of managed services to our clients. This position is designed for individuals who thrive in a dynamic environment and possess strong organizational skills. You will be responsible for coordinating various aspects of service delivery, collaborating with cross-functional teams, and ensuring that client expectations are met consistently. This role offers an exciting opportunity to contribute to the growth and success of our managed services division.

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Key facts

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- Location: Horsham
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- Engagement: Full-time
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- Salary: Competitive salary based on experience
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- Visa: Sponsorship available for the right candidate
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What you'll do

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- Oversee the coordination of managed services projects from initiation to completion, ensuring that timelines and deliverables are met.
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- Serve as the primary point of contact for clients, addressing inquiries and providing updates on project status.
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- Collaborate with technical teams to ensure that service delivery aligns with client requirements and industry standards.
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- Develop and maintain comprehensive project documentation, including project plans, status reports, and risk assessments.
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- Monitor service performance metrics and prepare regular reports for management and clients to evaluate service effectiveness.
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- Facilitate regular meetings with clients and internal teams to discuss project progress, challenges, and opportunities for improvement.
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- Assist in the onboarding of new clients,



ensuring a smooth transition into managed services.
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- Identify opportunities for process improvements and contribute to the development of best practices within the managed services team.
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- Support the sales team by providing technical insights and assistance during client presentations and proposals.
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- Manage resource allocation and scheduling to optimize team productivity and service delivery.
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- Ensure compliance with company policies and industry regulations throughout all managed services operations.
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- Participate in training and development initiatives to enhance personal skills and knowledge in managed services and related technologies.
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Requirements

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- Bachelor's degree in business administration, information technology, or a related field.
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- A minimum of 3 years of experience in project coordination or management, preferably within a managed services or IT environment.
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- Robust understanding of IT service management frameworks, such as ITIL.
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- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members.
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- Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
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- Proficiency in project management tools and software, such as Microsoft Project or Asana.
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- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
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- Ability to work independently and as part of a collaborative team.
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- Familiarity with cloud services and managed IT solutions is a plus.
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Nice to have

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- Certification in project management (PMP, PRINCE2, etc.) is advantageous.
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- Experience with customer relationship management (CRM) systems.
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- Knowledge of cybersecurity practices and compliance standards.
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- Previous experience in a client-facing role within the technology sector.
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- Familiarity with Agile methodologies and practices.
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Skills & tools

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- Project management software (e.g., Microsoft Project, Asana)
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- Customer relationship management (CRM) tools
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- Microsoft Office Suite (Word, Excel, PowerPoint)
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- Communication platforms (e.g., Slack, Microsoft Teams)
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- Data analysis tools and reporting software
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Practical notes

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- This position is based in Horsham, and candidates should be prepared to work on-site as required.
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- Flexibility in working hours may be necessary to accommodate client needs and project deadlines.
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- The role may involve occasional travel to client sites or company events.
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Principal1 is committed to fostering a diverse and inclusive workplace and encourages applications from candidates of all backgrounds.

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📌 Managed Services Coordinator (Horsham)
🏢 Principal1
📍 Horsham