Job Description

Business Development Manager - Aged Care and NDIS

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My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across Sydney and the wider New South Wales market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care and NDIS sectors.

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This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

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About the role

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Business Development & Client Acquisition

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Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

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Actively promote My Guardian's services, brand, and values through professional engagement, networking, and community outreach.

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Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

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Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

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Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

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Collaborate on the development and implementation of innovative marketing and referral initiatives.

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Maintain a strong local presence by liaising with hospitals, GPs, allied health providers,



and community groups to drive awareness and referrals.

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Client Onboarding & Service Coordination

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Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.

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Guide clients and families through available service options, funding pathways, and expectations.

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Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.

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Provide explicit documentation and handover to operational teams post-onboarding.

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Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

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Client Relationship Management

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Act as the primary contact during onboarding and early service delivery phases.

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Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

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Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

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Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

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Skills & Experience:

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Experience in a business development or intake-focused role, ideally within aged care or disability services.

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Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.

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High-level communication, negotiation, and relationship-building skills.

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Demonstrated initiative, sound judgment, and ability to work autonomously.

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Experience using CRM or care management systems (desirable).

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Current driver's licence and willingness to travel as needed.

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What We Offer

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Competitive salary package

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Onsite gym

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Supportive and positive office culture

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Weekly Friday afternoon drinks and nibbles at Head Office

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Healthy snacks and refreshments

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📌 Business Development Manager - Aged Care and NDIS (New South Wales)
🏢 My Guardian
📍 New South Wales