Job Description

Full time, Permanent

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No experience required

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14d ago , from Appentency Recruitment Services

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Key Responsibilities

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- Troubleshooting:Fixing common technical problems with PCs, mobile devices, printers, and basic network connectivity.
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User Support

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Assisting with software installations, account setup (like Active Directory), and application support (likeMicrosoft 365,Intune).

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- Onsite Presence:Physically visiting user locations (offices, sites) to resolve issues, moving beyond just remote helpdesk work.
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- Communication:Clearly explaining solutions to non-technical users and escalating complex issues to L2/L3 engineers.
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- Customer Focus:Ensuring a high level of customer satisfaction and a positive support experience.
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Typical Skills & Environment

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- Tech Stack:Windows OS, Microsoft 365, Active Directory, basic networking.
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- Environment:Often works within Managed Service Providers (MSPs) or large organizations needing dedicated onsite support.
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- Growth opportunities:Serves as a foundation for advancing into specialized L2/L3 roles or cloud/cybersecurity.
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📌 Level 1 Support Engineer (Victoria)
🏢 Appentency Recruitment Services
📍 Victoria