Job Description

This position is responsible for delivering reliable, high-quality IT support services to the Affinity Education Group (AEG) Centre Support Office (CSO) and our network of Centres.

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As the first point of contact for IT support, you will play a key role in ensuring our team members stay connected, productive, and supported—helping us deliver on our mission to inspire and nurture individuals to reach their full potential.

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The role:

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- Provide Level 1 IT support via phone, email, ticketing system, and in person
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- Log, prioritise, and resolve incidents in line with SLAs
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- Troubleshoot hardware, software, and connectivity issues
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- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
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- Manage devices and users via Intune and Azure AD / Entra ID
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- Set up and maintain devices, printers, and peripherals
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- Assist with onboarding/offboarding and asset management
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- Escalate complex issues and liaise with vendors as required
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- Contribute to knowledge articles and continuous improvement initiatives
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About you:

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- 2+ years' experience in an IT helpdesk/service desk role
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- Strong Microsoft 365 and Windows 10/11 support experience
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- Hands-on experience with Intune and user management
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- Excellent troubleshooting and problem-solving skills
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- Robust communication skills with a customer-first approach
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- Ability to explain technical concepts to non-technical users
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- Organised, reliable, and able to manage competing priorities
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- ITIL knowledge or certification
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- Experience in multi-site or education environments
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- Familiarity with ITSM tools (ServiceNow, Freshdesk, Jira, etc.)
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- Exposure to PowerShell
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Why work for Affinity?

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Join a values-driven organisation where you can grow, collaborate, and make a real difference. At Affinity, we inspire and nurture our people to reach their full potential.

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Our Safety Commitment

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We are committed to an inclusive, respectful workplace and prioritise the safety, rights, and wellbeing of children, our employees, and their families.

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Permanent full-time | Monday to Friday | 38 hours per week

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📌 IT Service Desk Analyst (Queensland)
🏢 Affinity Education Group
📍 Queensland