Job Description

Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages

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Roles and Responsibilities

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- Lead the design and implementation of solutions using Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and Power Pages (Power Portal).
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- Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management.
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- Design and develop Power Pages portals with custom UI, authentication, and role-based access.
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- Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
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- Translate business requirements into technical design documents and scalable architectures.
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- Configure and customize:n n
- Customer Insights Journeys (segments, triggers, journeys, forms, emails)
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- Power Pages (Liquid templates, web roles, content, site settings)
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- Develop custom solutions using:n

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- Power Platform (Power Automate, Power Apps)
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- Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware.
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- Implement security models, including authentication (Azure AD B2C, external identity providers) and authorization.
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- Drive CI/CD implementation, environment management, and deployment strategies using Azure DevOps.
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- Conduct technical reviews, code reviews, and solution validations.
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- Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
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- Ensure compliance with data privacy, governance, and performance standards.
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- Strong hands-on experience in:n

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- Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
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- Expertise in Microsoft Dataverse and data modeling.
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- Proficiency in:n n
- Liquid templating
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- Experience with Power Platform tools (Power Apps, Power Automate).
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- Strong integration experience using REST APIs, Azure Functions, Logic Apps.
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- Knowledge of security frameworks, authentication (OAuth, Azure AD B2C), and role-based access.
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- Experience in solution design, architecture, and technical leadership.
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- Familiarity with DevOps practices, CI/CD pipelines, and setting management.
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- Strong problem-solving, analytical, and debugging skills.
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- Excellent communication and stakeholder management abilities.
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Preferred Skills

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- Microsoft certifications such as: MB-260 (Customer Data Platform Specialty)
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- Experience with Customer Data Platforms (CDP) and customer data unification.
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- Exposure to AI-driven personalization and customer analytics.
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- Knowledge of event management modules in Customer Insights Journeys.
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- Experience with Azure Integration Services (Service Bus, API Management).
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- Familiarity with front-end frameworks and UX best practices.
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- Experience working in Agile/Scrum environments.
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- Domain experience in industries like Retail, BFSI, Healthcare, or Telecom.
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📌 Dynamics 365 Customer (Victoria)
🏢 XPT Software
📍 Victoria