Job Description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

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This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

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Key Responsibilities

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- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
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- Assist with travel bookings, changes, cancellations, and special requests
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- Provide accurate information about destinations, travel requirements, and agency policies
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- Follow up with clients to confirm trip details and overall satisfaction
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- Handle questions or concerns with empathy, professionalism, and robust problem-solving skills
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Ideal Candidate

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- Excellent written and verbal communication skills
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- Customer service experience (travel or hospitality experience is a plus, but not required)
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- Organized, dependable, and detail-oriented
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- Comfortable using technology and learning booking platforms and systems
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- Passionate about travel and helping others create memorable experiences
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What We Offer

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- 100% remote position with flexible scheduling
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- Opportunities for growth within the agency
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- Travel perks and exclusive industry discounts
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- Supportive team environment with ongoing training and guidance
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If you're enthusiastic about travel and enjoy delivering exceptional client support, we'd love to hear from you.
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📌 Travel Customer Support Specialist (Perth)
🏢 Kopp Travels
📍 Perth